I bought this used and need to change the name on the fax and get the scanner to work. When I was working with the people and using it she would just put in a disc and reinstall it. She has since moved away and know one else seewmes to have the hp.The scanner says no scan options and to install softure..
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Well if it is printing,the drivers are working fine.The copying,faxing and scanning mechanism use the same scanner to copy the image.It seems to be a problem with the scanner mechanism on the printer.Try a reset using the # and 6 buttons while plugging in the power cord.If it works well and good.If you want any further support, an online technician from techbuddies can help you for free.For this log on to http://tinyurl.com/m7ghqz
Usually all the drivers are always installed when you first install the drivers. But may be the drivers are corrupted. Try to reinstall the device by removing and uninstalling and then reinstall. It should help you.
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In most cases this can be resolved by uninstalling the hp software, disconnecting the printer from the computer, still powered up, and reinstalling the correct software for your operating system and not connecting the printer to the computer until the software requests you to. All necessary drivers and software can be downloaded from HP Support.
Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.
Scan documents using Windows Fax and Scanning or Paint.
Scanning with Windows Fax and Scanning
Click the Start ( ) icon.
Click All Programs .
Click Windows Fax and Scanning .
Click New Scan .
Click File and then click Scan .
Scanning with Paint
Click Windows .
Click All Programs .
Click Accessories .
Click Paint .
Click File and then click From Scanner or Camera .
Click Scan .
The drivers in the Windows Vista operating system do not support button press functionality on the printer.
link to above info from HP