Question about Cribs, Cradles & Bassinets

8 Answers

Pottery Barn Kids Sleigh Crib

Hi,
Looks like we've been in the same boat with our PBK's cribs. Have you had any success in finding a replacement part for the plastic upper glide? Please let me know. Thanks! I'm looking for both the upper and lower glides

Posted by on

  • 7 more comments 
  • jason705 Dec 28, 2008

    It's the PBK Sleigh Honey model. It was purchased in 2002

  • jason705 Dec 28, 2008

    I have a PBK Sleigh Honey model crib that was purchased in 2002 that is missing both the upper and lower glides.

  • jason705 Dec 28, 2008

    The only number I can find on it is PO 83603. It has a date stamp of 04/2002.

  • jason705 Dec 28, 2008

    Any thoughts?

  • jason705 Dec 29, 2008

    Still not there.

  • jason705 Dec 29, 2008

    Been there, no help for safety reasons.

  • jason705 Dec 29, 2008

    Any online locations? It's quite a drive for me to get to a local retailer.

  • jason705 Dec 29, 2008

    That page is not available any longer

  • jason705 Dec 29, 2008

    They do sell replacement plastic glides but they do not sell over the internet and have business hours so i'll have to call them in the morning. Thank you but if any other suggestions are out there I'll happily check them out.

×

8 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 837 Answers
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 51 Answers

Just got off the phone with Pottery Barn Kids furniture department, they do not sell or replace parts themselves because they use different vendors all the time, and since the crib was bought in 2002, there's no way they could (would) help me. I found a site that has replacement crib parts that would fit your crib. Here is a link:

Replacement Crib Parts

Let me know if this works out.

Posted on Dec 28, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 151 Answers

You can get the information you are looking for here.

Posted on Dec 28, 2008

  • djxtreme979
    djxtreme979 Dec 29, 2008

    In the area I live in is a site called kijiji that is like classifieds. You can post items for sale and buy from there. I would try there or post an ad in the local paper. Never know, the answer may be around the corner as we're not having any luck from around the world. Cheers, and good luck.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

You can contact any local distributor that sells PBK's cribs, and ask them to order the replacement. This is the way I got my Chicco and Graco replacements, much faster than contacting the factory.

Posted on Dec 28, 2008

  • Ginko
    Ginko Dec 29, 2008

    Try also calling PBK customere service at 800.993.4923

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,920 Answers

Go to potterybarn.com and try getting the parts you need there or they can tell you how to get them

Posted on Dec 28, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 100 Answers

BABY CRIB PARTS 
RESOURCES

I have some tips for those with plans to build their own crib who need baby crib parts as well as advice for parents who need to fix the one they already own. There are far too many baby beds that have been thrown in the landfill because of a missing spring, screw, a spare glide or plastic teething rail. 
just click the link below and get the required parts from here http://www.unique-baby-gear-ideas.com/baby-crib-parts.html
thanks.

Posted on Dec 28, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Cribs, Cradl... Master
  • 13,433 Answers

Hi
I would need to know the brand and model of the crib
Pottery Barn - Kids sleigh crib, anything else? is there a model number or anything else?

Posted on Dec 28, 2008

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,268 Answers

Can you please tell us what is the exact model of your unit? Thanks!

Posted on Dec 28, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Pottery barn kids sleigh crib instructions I need them!


You can call Products America at 800-205-9642 or 800-772-1041. We offer a wide verity of hardware and instructions for many cribs.

Apr 20, 2010 | Pottery Barn Kids Espresso Sleigh

2 Answers

Upper guide broke on pottery barn sleigh crib.


Puchase the parts at www.productsamerica.com they are identical to the original pbk ones. Worked for us and very reasonable!

Jan 16, 2009 | Pottery Barn Kids Espresso Sleigh

2 Answers

Pottery Barn Kids Sleigh Crib broken clip on side rail


We had the same thing happen and Pottery Barn was terrible at helping us remedy the problem. However, after much research, we found the solution! There is a company called Products America (www.productsamerica.com) that sells replacement kits for the PBK cribs. Ours was the antique white sleigh crib...all parts matched perfectly and were identical to the originals! Good luck!

Dec 04, 2008 | Pottery Barn Kids Espresso Sleigh

1 Answer

Pottery Barn Sleigh Crib


Don't know if it is too late but read your post and the parts can be purchased online at www.productsamerica.com They are identical to the pbk originals.

Nov 11, 2008 | Pottery Barn Kids Espresso Sleigh

3 Answers

Plastic piece for sliding side rail


I 100% agree that Pottery Barn Kids is terrible. Williams Sonoma (parent company) used to have top notch customer service and now it seems to be among the worst.

We had the exact same experience and got stonewalled by PBK.

Solution - Call the manufacturer. In the case of our crib (a 6 year old Dana model), it is made by Simmons Juvenile. It should say on your crib exactly who the manufacturer is and should also have the model number. Look for the stickers towards the bottom on the inside. Their website is http://www.simmonskids.com/consumer_service.cfm. They answered the phone immediately, and could not have been more helpful. Charged me $14 for parts that I needed.

I don't know that I will ever buy a product from PB again, but I certainly would from Simmons.

Jul 15, 2008 | Pottery Barn Kids Dana

1 Answer

Broken upper guide needs replacement


I had the same crib as #2 and the same problem.  It was from Pottery Barn Kids as well.  The web customer support was no help, but I called a store near me and they were able to order the whole part set again. It cost less than 10 dollars.  
I hope that helps.

Jul 11, 2008 | Pottery Barn Kids Natural Sleigh

Not finding what you are looking for?
Cribs, Cradles & Bassinets Logo

Related Topics:

114 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cribs, Cradles & Bassinets Experts

tina gallow

Level 2 Expert

123 Answers

Iron
Iron

Level 3 Expert

3018 Answers

Jennifer Rock
Jennifer Rock

Level 2 Expert

105 Answers

Are you a Crib, Cradle and Bassinet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...