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Verizon dsl - can connect to email but not internet

Installed new ActionNet Verizon Modem; ran activation program. Can now access e-mail (outlook express), and can connect to verizon programs using either Mozilla Firefox or Internet explorer but cannot connect to other sites. Could not get solution to problem from Verizon Technical support (three tries) and my usual local guru. Lenovo (IBM) using Windows XP.This message is going out, or course, on another computer.

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It's a setting that we'll need to change.  
I can screen share with you if you like.  
Just advise

Posted on Apr 28, 2009

  • elliot_bedel Jul 07, 2009

    your pop 3 mail reader OUTLOOK probably has firewall privileges but when you access the internet it fails.

    I'd still like to offer up a remote session and we can knock this one down for you.


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Message recall


Outlook Express 6 was intended as a way to download your mail and view it locally on the computer its used on. In most cases mail accessed with Outlook Express was done so using POP account settings, resulting in the mail being deleted off the main mail server (in your case, verizon) and leaving only the copy of that email sitting on your computer in Outlook Express.
Of course if you were using more customized mail settings, its possible to keep the mail from being deleted from the server and have access to it from other computers or being logging into your mail account through a web browser like Firefox or Chrome, etc.
So to answer your question... If the email still exists on the server (verizon) then yes it can be done. But then accessing your account via the web would be far easier than doing it with Outlook Express.
On the other hand, if the email cannot be seen on your verizon account online, then accessing it with Outlook Express will not be possible. If its not there, its not there.

If the email physically exists on your computer in Outlook Express, then regardless of the account it was received through, it should still be there. If you changed your computer logon information, you might have inadvertently switched identities, resulting in your mail appearing to be gone. It could still be safe and sound, but hiding under another mail identity. You can find this by looking in your menu in Outlook Express for switching identities. If you see more than one identity available, switch to another and look for your mail.


I hope this helps.

Aug 20, 2012 | Microsoft Outlook Express

Tip

I cannot access my Verizon mail _ Verizon.net server responded: Authentication...


Hi.

The following tip applies to users that want to access Verizon mail using an e-mail managing software as for example Outlook, Outlook Express, Eudora and similar.

The checkup procedure and server settings can also be used to setup your verizon email on a mobile or on a PDA.

If the Verizon server responded: Authentication failed, that means that either your ID, or your password had not been recognized.

Ensure that Caps Lock is not on.
ID and password are case sensitive, ensure that you use capitals only if needed.

Ensure that you entered the right user ID and password for your mail.

The ID must be your Verizon email address, or the first part of the Verizon email address (before @ sign). Password must be your Verizon email password.

If for example the address is MyMail@verizon.net , then try first putting id MyMail@verizon.net , if that does not work, try again with MyMail as ID.
The format that is supposed to work on Verizon is MyMail@verizon.net.


Ensure that the server settings you are using are correct:

1. Incoming mail server (POP3) - incoming.verizon.net.
2. Outgoing mail server (SMTP) - outgoing.verizon.net.


Ensure that you have not set the Log on using Secure Password Authentication (SPA)
Ensure that ports are POP3 PORT: 110. SMTP PORT: 25

Turn off any active firewall or security software. Also ensure that your router is not blocking port 110 (for POP server) or port 25 (for SMTP).

If all that does not work, then there may be an issue that depends on Verizon server. Also try calling Verizon online to find out if there is any additional issue that can affect your account.

Regards.



on Mar 12, 2010 | Microsoft Office Outlook 2007 for PC

1 Answer

Nonexistant customer service by Actiontec


After my second call to Actiontec ended with the help desh hanging up on me, Actiontec did respond to an emailed plea for help and prompty provided a complex script which they labeled confidential to address this problem. The bottom line seems to be Verizon either installed hardware that is incompatable with an Exchange server or they did not configure the insallation correctly. In so many words, Actiontec feels it is a Verizon problem. I wish me luck in getting to the right place to deal with that, even though I am a Verizon stockholder.

Mar 27, 2009 | Actiontec GT704WG Wireless Router...

1 Answer

DSL loses signal during VOIP call.


hi,

i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...

thanks and God Bless

Mar 20, 2009 | Westell Wirespeed LiteLine 6100...

2 Answers

Verizon GT704WG DSL Modem wants me to install software


If my memory serves me, I didn't install the software for my Actiontec modem/router combo. I call Verizon and told them I refused to install the software and they helped step me through getting rid of this garbage. You should never have to install software to get a modem or router to work as any software the comes with it, is simply used to provide easier configuration.

Since I couldn't find anything about bypassing this software, I would suggest contacting Verizon directly. Their technical support should be able to assist you.

Mar 09, 2009 | Actiontec GT704WG Wireless Router...

1 Answer

Westell 6110, No internet light.


Contact verizon if they can replace the router becase the internet light should be green and flashing as you use the internet.

Dec 30, 2008 | Westell Wirespeed VersaLink...

1 Answer

Unable to connect internet


hi,

theres a possiblity that the modem is set to bridge mode,in that way,you will not be able to connect to the internet direclty to the modem,192.168.1.1 is usually the deault gatewayy address for almost all verizon modem and username is admin and password is admin as well,if admin didnt take for the password,try using password as the password


thanks and God Bless

Dec 10, 2008 | Toshiba WRC 1000 Wireless...

1 Answer

Cisco vpn will not work with verizon service now after we got a new modem through verizon


Verizon Home DSL service uses a special filter that prevents ALL incomming connection including web, email and VPN hosting from a home connection. Business internet does not limit this, and I don't believe FIOS blocks it. If you have verizon home, there's nothing you can do. If you're just trying to connect to a home machine, you can try something like gotomypc, or a free alternative like teamviewer.com or logmein.com.

If you don't have verizon home dsl, comment back with what service you do have, and we can try some other things.

Steven

Jul 24, 2008 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

No Internet light, but an Ethernet light that blinks?


for westell 6100 modem usb driver installation follow the steps for windows xp
-close all programs
-unplug usb cable from the pc
-insert installation cd from verizon
-plug usb cable back to pc
-wizard will pop up found new hardware
-click next then follow instructions
-select usb connection on the installation

Dec 14, 2007 | Westell Wirespeed LiteLine 6100...

7 Answers

Westell Linksys 327W


Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.

Sep 06, 2007 | Westell Wirespeed VersaLink...

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