Question about Acer AL2032WD 20" Flat Panel LCD Monitor

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Hi, My name is Titus with Microsoft. Customer installed the Acer Lcd monitor update and since then the computer is in a reboot loop. He has xp on his machine

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  • chennai_titu Mar 07, 2009

    Hi I am a tech rep for xp. I have tried these basic things but did not help. I suspect it to be a hardware issue.

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  • Acer Master
  • 13,433 Answers

You are with microsoft?
Start the computer in safe mode and uninstall the software.
are you MCSE? 

Posted on Dec 28, 2008

  • Ekse Mar 07, 2009

    Reinstall windows and see if it helps, use repair installation so files are not lost like pictures and documents, make sure you don't format.

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Have you ensured that your display card driver AND correct monitor driver is installed. This is to make sure that your display card only generates signals that your Acer monitor is capable of handling. If you do not have the driver CD for your monitor you can download the software from www.acer.com. The problem is most likely that your display card is generating a refresh rate which your monitor cant handle. Go to your display properties and lower the refresh rate of your display card and see if this solves the problem.
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What service pack of windows xp are you running? Also, do you have your old monitor, if so, then plug it in and see if the same problem occurs. If not , go under the settings for your graphics card (not windows display options) and see if there can be a correction made to the settings for your monitor. Also, try going to microsoft.com and updating your computer (it's free) and you'll probably get the required driver to fix the problem from them. Check under your control panel and see if you have automatic updates turned on, if so you may want to limit what updates are to be installed by allowing updates but you choose which one's to install. Hope I could help. My e-mail
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This is all I could find:


It's not only Windows Vista Service Pack 1 that isn't ready for general consumer availability. Some of the updates released on February 12, 2008, as a part of the Microsoft monthly patch cycle, have managed to effectively kill Windows Vista. Users are reporting that, following the introduction of the February 12 updates, Vista gets stuck at the finalization of the deployment of the updates displaying the message "Configuring Updates Stage 3 of 3 0% completes" and then entering
an infinite reboot loop. And there is absolutely no way out for the end users, because canceling the configuration process of the updates is a move equivalent to losing access to the operating system entirely. This will even happen in Safe Mode.

Microsoft has yet to officially respond to the issue, or to provide a resolve or at least a workaround. However, it does seem at this point that there is an issue with the deployment of the pre-requisite updates necessary for the smooth installation of Windows Vista SP1. Namely, the problem resides in the Vista installation software. The fact of the matter is that end users will have to first update the Vista installation software and only then deploy the remaining February 12 updates and only at the end Vista SP1 RTM.

If you are stuck watching the "Configuring Updates Stage 3 of 3 0% complete Do not turn off Computer" and in the endless reboot loop, then stop the cycle and boot from the Vista media. You will need to "Repair your computer," so select your Vista installation and restore it to a point before the deployment of the updates. After gaining back access to your operating system, you will have to install the service stack update, namely Update for Windows Vista (KB937287). Deploy this update before any other on your Vista, and only then install the rest. At this point in time, you should experience no more problems.

"Update 937287 is a prerequisite package that contains updates to the Windows Vista installation software. The installation software is the component that handles the installation and the removal of software updates, language packs, optional Windows features, and service packs. Update 937287 is necessary to successfully install and to remove Windows Vista SP1 on all versions of Windows Vista," Microsoft revealed.

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This is my best solution to get you out of this weird and unusual situation.

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