We bought a house with an IG pool about a year ago, and it came with a Polaris 280 w/track kit. The Polaris used to get off track about once a day. Now it will not stay on for 5 mins. How do we adjust it? Will a new track tire fix it? The pool and Polaris is only 2 years old.
I battled with the track falling off for over a season. The pool guys said they fixed it. Tried the previous solution to adjust middle wheel but no luck. My solution was to remove the left wheel and the tank (to get to the screws). The wheel mount allows for minor adjustment but it is also reversible. Turn the mount around and this will extend the wheel base much more. Mine ran for several hours after doing this and so far the track stays on.
I have the same one and the same problem. The pool guys were just here and fixed it. Remove the middle wheel between the two larger wheels that hold the track. Then adjust the tension on the track to were it is nice and snug. This should fix the problem.
I have fought with the track falling off for 4 seasons. I just completed the "best solution" from mfhall77 above. It took about 20 min. total. It seems to work great. I am not sure why, but now the 280 even gets up the steps and cleans them. It never did before. This solution has 2 things going for it. 1 -- it's pretty easy and 2 -- it works!
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They changed the design of the pump a few years ago when Zodiac bought out Polaris. Re-plumbing isn't that hard to do, but if you are not comfortable with it a pool tech or handyman should be able to do it for about $60.
The horizontal threaded end plumbs into the pool return line, and the vertical threaded end (on top) plumbs into the Polaris return line. This is a dedicated return line for pressure side pool cleaners that has been pre-plumbed into the pool when it was built.
If you pool does not have that cleaner return line Polaris has a kit for an "over the deck" mount. Each installation is not identical and it would be best to have someone on site to set you straight. Most pool guys will stop by for a minuteor two and show you "what connects where" at no charge (expect to be invoiced if it turns into a lengthy Q&A). Google image may help. The 280 is an excellent cleaner, good luck with the install!
Check that your back up valve was installed in the correct direction. It is easy to get it backwards. The narrower end should be closest to the polaris. If that doesn't help let me know and we'll get into more detail.
There is only a 1 year warranty on a Polaris 280 (5 year parts warranty on the frame itself) If you are the original owner you will need to take it into a local service company, preferably the company you purchased it from. Be sure to register the cleaner at:http://www.polarispool.com/registerproduct.aspx
As far as fixing it, Depends on how and where it fell of from.Did the axle break or it just became loose. If the problem is that the screws were just loose, you can take the top cover off and look inside. Each axle is held on with 2 screws. Simply screw them back in. I hate to sound negative but, I doubt that is the problem. This sounds like a broken axle, or even a broken wheel. Polaris is great with their Warranties, so have no fear in taking this in! Thanks for the question! I hope I helped you as much as possible! The Ugly Pool Guywww.WeFixUglyPools.com
1. debris in the water management system (hoses inside the cleaner)
2. black gears in cleaner need replacing (360/380)
3. belt kit (polaris 360/380) or drive shaft need replacing (180/280)
4. teeth on inside of wheels are worn out (polaris 180/280 only)