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Internet and modem light won't light up - Computers & Internet

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  • Jim Crowley May 11, 2010

    What kind of isp(cable,isdn,FIOS)?

    If cable, is your TV still working?

    What lights are lit on modem?

  • honest1abe
    honest1abe May 11, 2010

    Are you talking about the computer or the cable modem box? More details are needed to resolve this issue.

    What was going on when this happened? Write me a little story about the whole issue and I'll see if we can't get this resolved.


  • Edward Morgan
    Edward Morgan May 11, 2010

    Are you sure the issue is not with your provider?

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  • 46 Answers

Try disconnecting the power from the cable modem - wait about 10 seconds then reconnect the power. It may take a few minutes to reconnect depending on your provider but sometimes cable modems get "frozen" and need to be power cycled.

If you are using a motorola surfboard modem make sure that you do not press the button on the top of the modem whn you are reconnecting the power cord because it is designed to turn off the internet connection for security purposes.

Posted on Dec 29, 2008

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Can connect to router but not internet


Ok so the router will broadcast even without an IP from the modem. Without the IP even though your pc is talking to the router you will have no internet. The IP is assigned to the modem from your ISP "internet service provider" The router has to assume the IP then assign a mac address to the pc using the internet. A residential modem meaning your not a business is given a dynamic IP which can change at anytime the blade server wants it to. A business gets a static ip which never changes. There lies your issue. Whats happened is your modem has been assigned a new IP and the router is still trying use the old IP. So unplug your modem and router. Plug the modem back in and let it sync up. Once all the lights are back on "with exception for the "link" light plug the router back in give it a cpl minutes your internet will work again.

Apr 03, 2014 | Acer Computers & Internet

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Troubleshooting DSL Modems


Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />

on Mar 30, 2011 | Computers & Internet

2 Answers

My computer won't connect to the internet wired or wireless. What is wrong, what can I do to fix this?


Hi.

First of all restart your PC. While the PC is restarting go to the modem and router and remove power from them for 30 seconds, then plug them back in.
Wait for around 1 minute for the router and modem to reconnect then go back to the PC and try to connect to the internet.


Please let me know how you get on.

Good luck.

Sep 05, 2011 | Computers & Internet

1 Answer

I am trying to hook up to my new comp. and new internet and the lights come on for the wireless, wired and router r green then the modem light is red, what am i doing wrong


There is nothing wrong with your modem. There are modems that when you turn it on, the wireless, dsl lights are green while the power light is red then after a few seconds, the green lights disappear and the red light will turn green. After sometime green light will come back on. This means your modem is restarting and doing a self check.
If the power light stays red, then you a have a problem with your modem.

Sep 10, 2010 | Computers & Internet

2 Answers

Can't log onto internet or my mail , then there was the term something isn't plugged in.


Hi,
Check that the ethernet cable is plugged in to the back of the computer. Also check that the cable is connected to the modem and that the modem is switched on.



Regards.

Sep 15, 2009 | Dell Dimension 2400 PC Desktop

1 Answer

Send indicator of the modem is flash and online indicator is off


If the "Online" indicator is not on, then the modem does not have an internet connection. The only thing you can do is unplug the modem for 15 seconds and plug it back in. Wait 30 seconds for it to cycle and the lights should all come back...if the "Online" light still does not go on, then you need to contact your internet service provider.

May 05, 2009 | Computers & Internet

2 Answers

Can Connect to internet via cable modem, but cannot connect from Cable Modem to LinkSys WRT54G router to PC to Internet ?


1. Make sure your cable modem is connected to the Internet port of the router.
2. Your computer should connected to one of the 4 ports at the back of the router.
3. Check the lights that are lit. Make sure the you have power(steady green), Internet, WLAN and Ethernet port light.
4. Press and hold the reset button on the router for 15 seconds.
5. After 15 seconds, release the reset on the router and turn it off.
6. Turn the cable modem off, too.
7. Wait for a minute. Turn the modem ON first. Wait for the lights on the modem to be ready.
8. Turn on the router. Make sure you have good lights on the router.
9. Check for Internet connectivity.

Nov 08, 2008 | Computers & Internet

2 Answers

I have an Arris modem TM502g. internet and cable TV are working fine but I have no phone service. all the LED lights are blinking except for the 2 telephone lights and they are solid green.I have tried...


Hi sorry about the chat session the other day, i was not able to see your chat message so I end the session, but to help you with your concern, since internet is already working, then the problem here is the VoIP settings on your modem (since you said it has phone ports on the modem), usually resetting the modem wont change the VoIP (Voice over IP) settings. It would be better if you ask you VoIP provider to check if the modem's VoIP settings is setup correctly. If yes, and you have internet with the modem then upgrading the firmware may help.

If you dont have a VoIP provider then you need to get one in order for the phone line to work.

If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service

Sep 20, 2008 | Computers & Internet

1 Answer

Internet continually dropping out


There are many things that can be causing this. Like; wired/wireless, if wireless how far away from your access point or router is your pc or you may need another access point for a stronger signal. Also try moving your pc when you loose your signal. Just a little repositioning might grab a stronger signal. Your modem: Try unplugging it when this happens wait for about 1 min then plug back in. You may be in an area that's causes "bottle necking" a term used for clogged internet signals. This usually happens during weekends and peak internet usage hours. This would be a job for your internet provider. There is also a reset on your modem. If unplugging doesn't do it after all the lights have come back on and the internet light stops blinking, look for a very small hole somewhere on your modem (not router). Get an object small enough to fit into it and strong enough to add pressure. Tooth picks won't work! Now push it in (while turned on) and hold it until all the lights go off. It may seem like it takes forever, just be patient. Once all the lights go out let go of the reset; wait again for all the lights to come back on & internet light to stop blinking.
If still same problem could possibly be your ethernet/wireless card going bad but they just kind of either work or they don't.
Start keeping tract of the times/days this happens and how long your internet is down. I'd do this for 1-2 days then call your internet provider. Theres one catch with them tho, they can't see your problem or diagnose it on their end unless your down at the time you call them. You may just need another modem. But keep on them if you come to this step. They like to say "ok your good now - bye" and then you'll have the same problem again. If this happens demand a new modem. It's free...

Aug 19, 2008 | ASUS Computers & Internet

1 Answer

Ethernet Card


Do a ipconfig at the command prompt and see if you are being assigned a ip from the modem. If not try rebooting the modem with the ethernet connected to modem and computer. then do ipconfig again to see if not getting internet ip, your card or modem eternet is bad. put in a new one and try again.

Jun 01, 2008 | HP PAVILION A6230N DESKTOP PC

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