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Internet and modem light won't light up - Computers & Internet

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  • Jim Crowley May 11, 2010

    What kind of isp(cable,isdn,FIOS)?

    If cable, is your TV still working?

    What lights are lit on modem?

  • honest1abe
    honest1abe May 11, 2010

    Are you talking about the computer or the cable modem box? More details are needed to resolve this issue.

    What was going on when this happened? Write me a little story about the whole issue and I'll see if we can't get this resolved.


  • Edward Morgan
    Edward Morgan May 11, 2010

    Are you sure the issue is not with your provider?

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Try disconnecting the power from the cable modem - wait about 10 seconds then reconnect the power. It may take a few minutes to reconnect depending on your provider but sometimes cable modems get "frozen" and need to be power cycled.

If you are using a motorola surfboard modem make sure that you do not press the button on the top of the modem whn you are reconnecting the power cord because it is designed to turn off the internet connection for security purposes.

Posted on Dec 29, 2008

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2 Answers

My modem and router won't work simultaneously


They chain together. Connect the modem first to the ISP drop. Then the modem to the routers main port. Then the connect the PC to the router.

Modem > Router > PC

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1 Answer

Was having problems w/ internet connection. Brighthouse tech just left. Replaced modem and fixed a loose wire at box outside. Still won't hook to wireless and says that it is probably my router


If you have a separate modem and router turn both off and reboot only modem till all lights up the reboot router till all lights up in that order sounds simple communication problem between router and modem. If router modem combo unit disconnect either dsl or cable from router/modem leave diconnected for a short time then reconnect and reboot till all lights up. Hope this helps.

Sep 01, 2012 | EnGenius ESR-1221 EXT Router

1 Answer

I can't connect to the wireless modem i just bought it says there is a connection but the internet won't work,how do i fix it??


u got the modem but need the adriver also to run the modem .so instal the modem driver from acer website

Mar 08, 2012 | Acer Aspire 5742Z-4200 Notebook

1 Answer

Thomson TG585 v8 connection problem


this is way too vague, try power cycling your modem and router. also make sure you have not accidentally hit the standby button (teal oval on front). let me know what lights are on and or flashing and what lights are not. that modem's GUI can be accessed by entering 192.168.100.1 in the browser bar and you may be able to diagnose your problem from there.

Nov 01, 2011 | RCA Thomson Digital Cable Modem (DCM305R)

1 Answer

New modem installed and router won't work now


First step is to make sure if the modem is working. Connect your computer directly to modem with ethernet cable and see if you can log on to internet! if yes
next step connect modem to your router's WAN port with an ethernet cable and then connect your computer to one of the LAN ports of router with ethernet cable. Power down all devices and power up modem first wait until all lights are on and then router wait until all lights are on then your computer! 9 out of 10 times this works! try good luck!!

Sep 23, 2011 | Dynex 4-Port Ethernet Broadband Router...

1 Answer

I just recently had an RCA dcm425 modem installed today. I, stupidly, did not check the Internet connection before the installation guy left. Now, the cable activity light is flashing and the cable link...


it is common for the network port to fail on the DCM425s. a couple of things to try...1. a new network cabe2. hold the reset for 30 seconds (small hole on the back)3. try using the usb connection (this will not allow for a router connection and XP should give you a genaric driver so that you can see if the modem is working other than the network port)
if all else fails, it would probably be easier to take the modem into the local office and ask for an exchange. trust me, i am a service tech for a cable company and it is a lot easier to take the modem in for an exchange than arguing with some one on the phone who has no clue how to trouble shoot a modem and then waiting for another incompetent tech (if he didn't check to verify that it was working he was incompetent) back out to screw it up again. also ask if they have any motorola modems... there more reliable.

Sep 16, 2011 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

2 Answers

Won't connect to internest.


first there should be 2 cables connected the device.
1) power adapter
2) ethernet cable from either a dsl modem or a cable modem connected to the wan connector
with most cable modem service its usually dhcp meaning you are always connected to the internet
with some there is ppoe connection where a user name and password is used to make a connection to be on the internet with the dsl modem
there are some dsl companies that are dhcp just like the cable modem companies.
with the ethernet cable connected the wan port on your router there should be some kind of activity light on the router but check with the type connection from your dsl or cable internet provider. also you will need a second ethernet cable to connect your computer to setup and configure the wireless settings and wep protection.
need more info?

Aug 24, 2011 | NetGear WNR2000 Wireless Router

1 Answer

Internet connection keeps failing when we have the right password and the right security and everything was right and it still won't work.


Your router or modem migth be acting up, or your internet supplier have issues. Call your internet supplier, if they say their end is good, change your router or modem.. Maybe...

Jun 23, 2011 | Nintendo Wii Console

1 Answer

My netbook is connected and the signal strength is excellent but it won allow me to go to any websites


The signal strength is of the LAN modem. Only when the internet connection is provided to the LAN modem, you will be able to access internet on your notebook.

Dec 19, 2010 | Sylvania G-Netbook

2 Answers

My Motorola Sb5101 modem will not let me access the internet, the send light constantly flashes and i can't attain any internet connection.


If you have the following lights :
Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off
Then your Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Call your internet service provider....

Nov 06, 2009 | Arris SURFboard SB5101 Cable Modem

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