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MY PC DOESN'T RECOGNIZE MY USB (CONTROLLER) VEO STINGRAY WEBCAM. WHEN I CONNECT MY CAM IT SAID THAT MY PC DOESN'T RECOGNIZE TI. I INSTALL THE CD PROGRAM BUT IT SAID THAT IS NO CAM CONNECTED TO THE PC. THE GREEN LIGHT DOESN'T TURN ON. WHAT I CAN DO?

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  • w1nks2u Jan 10, 2009

    I am having the same issue...I installed what I know to be the updated driver for my camera but no matter what I do it still says it's not connected. I'm running a computer with a AMD athalon card and windows vista. I'm not sure if it is just a compatability issue with Vista, I know a lot of older things simply will not work. As far as I know the USB hubs work for anything I hook up. I do have an issue with my wireless keyboard and mouse not working when I restart unless I unplug the USB cable and reinsert it. Then they both work fine. This trick has not worked for the webcam.

  • Edward Morgan
    Edward Morgan May 11, 2010

    What kind of PC do you have? Do your USB ports work for other devices? Post back with more info please.

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Normal 0 Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 31, 2009

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Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
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