Question about HP OfficeJet J4580 All-In-One Laser Printer

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HP Officejet j4580 all in one printer error message

The error message reads "cartridge problem: [tri-color]. Refer to device documentation to troubleshoot problem"

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  • Anonymous Jan 04, 2009

    Same as above

  • Anonymous Jan 12, 2009

    error msg. that will not go away!

  • Anonymous Jan 21, 2009

    I can't print and that message won't go away no matter how many times in shut down and turn on my printer. I have work to do!

  • ABerke7481 Feb 19, 2009

    I get the same error message. I have run a Clean and Align on the Tools. Everything (including color) comes out fine. But when I try to print, the error message still comes up. Turning machine and/or computer off and restarting does not help.

  • Anonymous Feb 19, 2009

    Getting error message "print cartridge problem [tri-color]. Refer to device documentation to trouble shoot."

    I've only had this printer a month and I can't fix this problem! It will not print at all.

  • Anonymous Feb 20, 2009

    no use

  • jameswill36 Feb 21, 2009

    the printer is reading:print cartridge problem : (black) .refer to device documentation to troubleshoot. now i didn't get a manual with my hp so how do i fix this problem?

  • Anonymous Mar 02, 2009

    Starting to think these printers are "rigged" Junk. Same issue= First with color, then black. Black came back on it's own..not sure how, just one day it was ok. Tried color again tonight and now both refuse to print.

    It's like these printers are intentional designed to refuse to print simply to sell more cartridges. Mine was 2 months old when problem first began and had 2 black sheets printed and about 10 color sheets and ink was not low.

  • Anonymous Mar 09, 2009


  • Anonymous Mar 26, 2009

    9 uses have the same problem. how does that solve my problem

  • Anonymous Mar 26, 2009

    does not print gives the above message

  • roblieee Mar 30, 2009

    "Print cartridge problem: [Tri-Color]. Refer to device documentation to troubleshoot"

  • Anonymous Apr 21, 2009

    i replaced my black ink cartridge and in doing so, a message appears on the diplay "incompatible print cartridge (tri-color). i cant print anything (black or color).

  • Anonymous Apr 23, 2009

    I am getting the same mesagae after using the XL black for 11 this.

  • Anonymous May 01, 2009

    same problem - I am starting to think this printer is a dog



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Ink Cartridges are under warranty. HP does not want to replace them, but they will if you persist. Mine are due in a week. I'll post back to tell you if this works.

Posted on Apr 23, 2009

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Printing cartridge message for tri-color

Posted on Apr 06, 2009

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SOURCE: My HP officejet J4580 All-in-one is reading "Print

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

Posted on Jan 16, 2011

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