Question about HP Photosmart A618 InkJet Printer

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Photosmart error code.

My HP photosmart A618 has an error that comes up when started. It says "Cartridge failed. Please replace cartridge". We have printed with this cartridge before (one time) and had no problems. The tech line said they could remedy the problem (for a nominal fee) because our printer was about 10 days out of warranty at the time. If this can be fixed without replacing the almost new cartridge, I would appreciate that. If I have to, I will return the cartridge and get another one to try. This will not benefit either one of us, because you will be eating the cost of the cartridge for as many times as it takes to get one that works. My wife and I were very disappointed at the "nominal fee" request when the person at HP seemed to have a simple answer and unable to divulge without being paid first. I hope this can be resolved so I can feel confident about considering an HP product the next time we have the need for some other electronics. Thank you, Andy Zottola

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  • atzottola Dec 29, 2008

    Thank you for your input, I will return the cartridge for another one. When I originally wrote this letter to HP off of their website, it sent me to a page that also asked for a fee after I had written the email. Then it had an option to post it on this forum. I'm frosted by HP the way they acted on the phone and also by their website that also asks for money. Like you said, they make their money off of the ink, so why not just say what is wrong. Thanks again, Andy

  • Anonymous Jan 12, 2009

    Same problem------is three a DIY solution?

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Andy,

You are in the free section of FIXYA. We volunteer our time and experience and don't get paid, this not the HP Company.

Anyway, ink catridges are how HP makes their money, they couldn't care less about the printers.

There's no away around the bad cartridge problem.

Posted on Dec 28, 2008

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