Question about Dell 1720dn Laser Printer

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Reset Dell 1720dn network address to get back access to it?

My printer was fully operational but I recently did a mistake in its set-up through its web server interface: DHCP is disabled, AutoIP is disabled, Address source is set to manual and unfortunately, address was set to ...I cannot access the printer any more through its network port. I can only use it through the USB port. I tried to use the arp -s command to force an IP address linked to the MAC address (that I can read by printing a status sheet) but I still receive no answer from the printer when pinging the related IP address...
I am running out of ideas...Can you help? Is there any way to get the printer back into a factory default state from a network standpoint? Thanks for any help you can provide

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  • FireOBi Feb 19, 2009

    I plugged the printer to the network and it received an invalid ip-address ( But the suggested solution with the dell tool to set a manuell ip-address doesn't work. When I start the tool and enter the MAC-address (UAA) of the printer, the only thing I get is an error message: "IPSU: communication error with the network print server". What can I do?


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Please have a look if you have Dell 1700 series laser printer. Please follow the instruction bellow to reset printer to factory default: 1. Power Off the Printer from the back switch from the back 2. Open Front cover 3. Hold Down “Continue” & “Cancel” button while turning printer on



Posted on Dec 29, 2008

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Return the printer settings to the factory default values by pressing and holding the Continue button. This should re-enable the DHCP so that it will get an IP address. To check, print a settings page by pressing the continue button for 2 to 3 seconds. On this page look for the IP address and to see if DHCP has been enabled. Once DHCP is enable and if you are still getting all 0's be certain that the ethernet cable is plugged in securely to the back of the printer and follow it to the router. If they are plugged in firmly and you are still not getting a valid IP address, try resetting your router. Turn it off, let it set for a minute, and then power it back up. Print another settings page. If you still are not getting a valid IP address, try using a different ethernet cord. Print another settings page, if you are still getting an invalid IP address, try a different port on your router. If at this point you are still not getting a valid IP address I would say that you have a problem with the ethernet connection on the printer. A valid IP address for a home or small business network is usually something similar to where the x's represents a number. If you are getting or, these would not be considered an invalid IP address.

There is a utility on the Install Disk to set a static IP address

  1. Connect the network cable and power on the printer.
  2. Press and hold the Continue button for 2-3 seconds to print a network settings report.
  3. Obtain the MAC address of the printer from the network settings report. The MAC address is the value listed under the Standard Network Card section as UAA.
  4. Insert the Drivers and Utilities CD.
  5. When the Drivers and Utilities CD screen appears, click the Set IP Address link.
  6. When the Set IP Address Utility window appears, enter the MAC address in the box under Discover Print Servers, and then click Discover.
  7. Click to select your printer in the box under Configure Print Servers, and then click TCP/IP Settings.
  8. When the TCP/IP Settings appears, enter the TCP/IP Address, Subnet Mask, and Gateway Address.
  9. Click Apply to save the settings, and then click Close to exit the utility.

Posted on Dec 29, 2008

  • dulvaryenai Dec 30, 2008

    Orginal post; information pulled from the downloaded user manual from Dell sit to reset to factory defaults. Futher investigation gardnered the following information to reset to factory defaults:

    Turn off the printer, Open the access cover on the printer, While holding down both the Continue and Cancel buttons turn the printer back on (lights will cycle a few times), after the error light turns on solid and stays on, release the Continue and Cancel buttons, Close the access cover.


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