Thank you so much for taking the time to reply to my question. I hope you don't mind me contacting you and asking a follow up or two.
I copied and pasted your reply to me below for reference, as since I asked the question, I've discovered another quirk with the fan. I can give the fan blades a push when the unit is on and the rotary dial is set to high, and the fan will start up and run normally, with me being able to adjust the speed up and down with the dial. However, after running for an hour or two normally, the fan just stops dead for no reason. I can give the blades another nudge and it starts up and does the same thing again.
My question is this: is this more indicative of a switch problem or a fan motor problem? I haven't had it running for a couple of months now since I messed with pushing the blades for a couple of days, for fear that I would hurt something.
Even though I'm a girl, I do own a multi meter. But, I'm not very familiar with how to work it other than what I rarely use it for at work, which requires a high voltage probe to measure transformer loads for neon signs. (I make the neon, and from time to time I have to measure the load on the secondary side of the transformer to test for an over load.)
Thanks again for your time, and letting me pick your brain again.
Hello night light,
How you proceed is going to depend on how comfortable you are taking it apart.
Given it's age and purchase condition, warranty isn't an issue. You will either be able to dis-assemble the purifier and try taking the motor apart and reassembling, or you can find a replacement motor (I've seen some on the web, they start at ~$50).
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Re: Alpine XL - 15 Fan Stopped Working
Hello again, night light,
I don't think you hurt it by nudging the blades - I have one where it does the same thing unless I have it set on "max".
The challenge is that I don't know which is more likely the problem - I
haven't worked much with the electrical aspects of them recently - - I
might have to try working with one, although it may vary between models
- the one's on the circuit board would be harder to swap-out. What was
the vintage of yours again?
Good for you on having a multimeter, and being willing to learn to use
All I was talking about earlier was using the CONT (continuity)
function to check for a circuit (some models have a little buzz or beep
that sounds when you have a connection. If you have the fan pot. wide open, you should be able to get a good signal between the terminals of the pot.
Another option - crude, but effective - would be to "jumper" (short-circuit) the fan terminals (at the pot.) together to see if it runs with the pot. bypassed out of the circuit. This shouldn't harm the motor, and if it still doesn't work, that points to the motor being bad. As always, use common sense and be safety-concious, don't bypass the safety cut-out switch or the like.
I may have to check with one of my brothers (biomedical electronics tech.) for a little additional guidance - - he could probably give me better insight without spending a lot of time on trial-and-error. If that happens, I'll follow-up with another Solution entry in the next few days.
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Most large companies tend to like to keep their customers satisfied.
Fixya is intended to help people determine how to solve problems.
It seems to me that your problem is with a specific product, and since you bought it new, it would seem appropriate that you contact the CUSTOMER SERVICE DEPARTMENT of the store where you bought the product.
You could also contact Proctor & Gamble directly, but I would suggest that you only do that if you do not get satisfaction from the store where you made your purchase.
One last suggestion, try to be as pleasant as possible when dealing with anyone involved. Record the dates, times, and nature of your requests and discussions. Service people get to listen to complaints all the time, and they usually react well to a pleasant discussion.
Congratulations! You did better than many dealers!
Hopefully, the answer to your problem is far easier than replacing the clip!
On the right side of the front panel, among the manual controls, there is a tiny little "reset" button. While the machine is running, press that button.
Then, turn the machine completely off for a few minutes, and then power it up again. Hopefully, that will take care of the message.
If not, inspect the plate. Are there any defects or lint particles? Check the placement of the plate. Is it inserted in the tracks, both top and bottom? Are the metal contact fingers pressing firmly on the metal screen portion of the plate?
If this still doesn't take care of the message, there is something wrong with the wiring, plate, or contacts, or the computer is malfunctioning! Call Vollara (new name for EcoQuest) customer service 800-989-2299 and ask for repairs. Someone there may also have suggestions, before you go to the trouble of sending in the machine. Use #16618 if you need a referral number.
i contacted Living air about this and they replied back stating that you can not buy this that you have to send the unit in for repair. Sounds like a rip-off to have to pay to ship it off just to have someone to plug in a new module that takes all but 1 minute.
I was ready to send mu unit out to get repaired at the minimum cost of $ 179.00 and then saw JSEhandyman list a website for the manual. The manual was not only so simple to read an understand it saved me the time and money of having it fixed. It was a simple solution. I was putting new air filter in on the side and wrong way. THANK U SO MUCH http://www.ecoquestintl.com/support/US50300_Living_Air_Owners_Manual.pd
u wud have to take a pair of needle-nose pliers and rip out the metal blade at the bottom where the spark is occurring and fold it back against itself so that it is no longer "seated" into the bottom of the unit where the sparking is occurring take care to bend the parts back in line with the blade so that lined up and could be removed and replaced into the unit without scraping anything.
When u put it back in, there ll be one last "spark" or probably a couple...... and after that i shud work just fine......
thank youhave a nice day good luck
If the unit is under-warranty, I'd contact the dealer who sold it to you, or EcoQuest customer service (info follows). Get an RMA# (Returned Merchandise Authorization) and take it from there.
If it's not under warranty, they will still repair it, but will charge you. If the controls aren't working, you'll probably need to decide if it's worth it or if you should consider purchasing a new one. Getting into fixing circuit boards or other electonics gets expensive in a hurry.
I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty. Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.
If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.