Question about Creative Labs Zen Touch MP3 Player

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Creative zen micro stuck in recovery mode

I was trying to reload the firmware on my mp3 player, but now my creative zen micro is stuck in recovery mode.

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  • bulldo2er Feb 20, 2009

    I have the same problem but when I get to the part where you click the firmware, is this another word for software as firmware brings up nothing on creative or the original CD?



    So I am installing the Jukebox/Organiser, yes?

  • Julie Smith
    Julie Smith Feb 26, 2009

    i have a creative zen touch 20 gb and I've had it for several years and its been great. but yesterday, i tried to back-up i backed up all my music & everything then when i tried to reinstall my firmware it first froze up during the process so i took i unplugged it and re-plugged it back in and tried to restart the process it says it's not connected. However, when i connect it to my usb hub it says docked/recovery mode and windows recognizes it and asks what i'd like to do with the device. Please help! I've been working on it for the past 24 hours consistantley with no results!!

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To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Posted on Jan 14, 2009

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What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?


what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

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Couple things to try.

Let the battery drain completely, then do a full charge and try again.

When turning it on, don't hold the ON slide, just slide it to ON then let it go. Holding it will send it into recovery and reset mode.

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First off, download the Firmware upgrade from Creative (http://support.creative.com/downloads/welcome.aspx?nDriverType=4#type_4)

Don't run it just yet!

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1. Take out the battery
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If it won't exit recovery mode and you know the hard drive is good, then you've got to reload the firmware. Do you know the hard drive is okay?

Be careful, though -- you can NOT reload the firmware on an XP machine that has WMP11 installed. It HAS to be WMP10. If you search on Zen firmware, you'll find dozens of articles on the subject.

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Try recovery tools at creative:
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Sounds like bad hard drive, if unit was dropped or bumped it crashes the drive, you can try it on another pc see if it works there

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