Question about Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner

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CD Rom and DVD Rom won't work

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)

It shows drive in device manager with yellow exclamation sign on it have uninstalled and rebooted numerous time to no avail. Help

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  • magnusmania Jan 16, 2009

    dont do nothing

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  • Acer Master
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You need to delete lower and upper filters from registry to fix the problem instructions CLICK HERE

Posted on Dec 28, 2008

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Cd dvd rom not found


start

go to search

type: regedit

enter

find: hkey-local-machine/current control set/control/class/{4d35e965-e325-11ce-bfc1-08002be10318}

select upper and lower filter

right click

delete upper and lower filter

this work for vista operating systems

Feb 22, 2009 | Lenovo IdeaPad Y510 Notebook

1 Answer

UNABLE TO DETECT CD/DVD ROM


Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Your registry might be corrupted (code 19)."
You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

This will surely help you resolve your issue. Good Luck!!!

Thanks

Sep 28, 2008 | Compaq Presario Notebook

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