Question about Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner

1 Answer

CD Rom and DVD Rom won't work

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)

It shows drive in device manager with yellow exclamation sign on it have uninstalled and rebooted numerous time to no avail. Help

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  • magnusmania Jan 16, 2009

    dont do nothing

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  • Acer Master
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You need to delete lower and upper filters from registry to fix the problem instructions CLICK HERE

Posted on Dec 28, 2008

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I have Optiarc AD-7530B 8x DVD RW DL Notebook Drive Burner, the device status is Windows cannot start this hardware device because its configuration information (in the registry) is damaged or incomplete....


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My cd/dvd drive has stopped working it says- Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)- what can i do to fix it...


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Click Hardware
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go to search

type: regedit

enter

find: hkey-local-machine/current control set/control/class/{4d35e965-e325-11ce-bfc1-08002be10318}

select upper and lower filter

right click

delete upper and lower filter

this work for vista operating systems

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