Question about Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner

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CD Rom and DVD Rom won't work

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)

It shows drive in device manager with yellow exclamation sign on it have uninstalled and rebooted numerous time to no avail. Help

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  • magnusmania Jan 16, 2009

    dont do nothing

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  • Acer Master
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You need to delete lower and upper filters from registry to fix the problem instructions CLICK HERE

Posted on Dec 28, 2008

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1 Answer

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or


you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device

hope this helps you

Nov 03, 2011 | ASUS DRW 24B1ST Disk drive DVD RW ( R...

2 Answers

Drive will not work. Device Manager tells me Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


simply restore your system within latest checkpoint created by windows or manually
if still it shows error then press restart button and press F2 to launch BIOS detect your cd drive dvd and press F10 to save changes

Aug 19, 2011 | Acer CD & DVD Burners

1 Answer

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps

Jan 05, 2011 | Sony CRX320EE CD-RW/DVD-ROM Combo Drive

1 Answer

Installation of new cd unit not working


Go to the cd drive manuafacturers website. Under support you should be able to lookup your drive model & download the software/drivers you need. Hope this helps.

Jan 10, 2009 | Lite On SOHC-5236K CD-RW+DVD Combo...

3 Answers

Code 19 and SD R2102 CD-RW/DVD-ROM Burner


Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.
Recommended Solution :
Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.
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May 14, 2008 | Toshiba SD R2102 CD-RW/DVD-ROM Burner

1 Answer

Registry is damaged...


What version of software are you using?

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1 Answer

Error Messages


CAN I CHEQ THE THE WARRANTY?

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