Question about Plantronics Explorer 340 Wireless Headset

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Plantronics 330 no longer pairs with Blackberry 8310.

When I try to pair my 330 Plantronics to my 8310 Blackberry I se the bluetooth symbol that normally indicates that the Plantronics has successully connectd to the Blackberry, but I hear nothing.
Furthermore, when I push 'Transfer Address Book' I get the message that "Unable to locate Object Push Server"
The other interesting thing is that I also get another message saying that the Blackberry is still waiting for the 3xxx and this is desoite the fact that the Blackberry also says that they are connected!
Normally the 330 connects easily and reliably to the Blackbery but as of yesterday it has decided to be difficult - any help will be most appreciated.

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  • Wainster Apr 24, 2009

    Had the same problem for BlackBerry Curve 8320 and this totally solved it! Thank you!!!

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I believe that the bluetooth symbol that you see indicates that bluetooth is enabled on your Blackberry, not that you are connected to a device (at least that's how mine works).

Here are some suggestions:

First, if you are on BES, check with IT to make sure no changes were made (they can block bluetooth).

Next, make sure you are using the most current software. It should be: v4.5.0.108. If you are using an older version, definitely update your software because the 8310 is known to have bluetooth issues.

Do you see your headset listed on "paired devices"? If so, I suggest that you delete it before upgrading the software.

Once your headset is no longer listed (or if it wasn't in the first place), re-connect it to your Blackberry as follows (apologies if you already know this part):

1. Re-set your headset:
Turn the headset off.

Press and hold down the control button.
After 6-10 seconds, the light will flash blue, then it will flash red, then blue.
Release the button when you see the red/blue.

2. On your Blackberry:

Open "Options"
Open "Bluetooth"
Open menu within Bluetooth
If not already on, click "Enable Bluetooth"
Open Bluetooth menu again.
Open "Options".
Turn "Discoverable" to "Yes"

Open the Bluetooth menu a 3rd time.
Click on "Add Device".
Your Blackberry will search for your headset.
If you are prompted for a Passkey, use 0000 (that's 4 zeros).
After a short time, your headset will appear on your Blackberry.
It should appear as Plantronics 3xxx.

Make sure you go back into Bluetooth Options and change "Discoverable" back to "No".


Once you have established a new connection with upgraded software, you should have no trouble with "Transfer Address Book".

Hope this solves your problem.

Posted on Dec 28, 2008

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Begin with headset turned off.
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