Question about Samsung Yepp YP-Z5AB / YP-Z5AS MP3 Player

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Usb connection issues

I recently had Samsung upgrade firmware in MP3 player at service centre. All tested and ok. When I connect to my computer it connects but then only downloads a few songs, wants to convert all the remianing songs, but stops. (these songs were all previously on the MP3 player and are mp3 format). Then the USB connection doesn't work and the computer won't recognise the connection. I have tried with Windows Media Player10 and Samsung media player. The unit works fine at the service centre, but seems to crash on my computer. Strange thing is that the MP3 player worked perfectly on my computer before going back to Samsung for a firmware upgrade. Have gone back to Samsung but with no help. Any ideas apart from reformatting the computer. Have also tried several USB ports on the computer but none recognise the MP3 player.

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Re: usb connection issues

Its not your computer its the firmware you can go to samsung .com and get a older version of the firmware and put it in yourself you might haft to put it in the wma only mode to do this

Posted on Jun 22, 2007

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System files are missing

How to recover system files on H10?1.4_4_2012_7_54_27_am.jpg2. LCD on H10 displays "USB Connected" and then double click "My computer".
3. Click right mouse on "H10" drive and select "Properties"
4_4_2012_7_55_46_am.gif4. Go to Tools -> Error checking -> Check Now -> Check "Automatically fix file system errors" and click start.
4_4_2012_7_56_53_am.gif5. It will take you around 1~2 minutes, 5 minutes at maximum.
4_4_2012_7_57_35_am.gif6. Go to "Tools -> Folder Options -> View" on Windows Explorer. Uncheck "Hide protected operating system files(recommended)". Click OK to save properties.
4_4_2012_7_58_37_am.gif4_4_2012_7_59_08_am.gif7. Double click on "H10 drive" and delete "System" folder.
8. Open iriverplus and transfer music.

If your device was detecting by USB cable. Then update the firmware for this device:
1. Please open iriverplus3 and connect your device with USB cable.
2. After connecting your device, please follow the steps below to upgrade New Firmware
** Tools -> Portable Device -> Firmware Upgrade **
3. After upgrading the New Firmware, please check the firmware version before playing device.
** Setting -> Advanced -> System information **

Hope this will resolve the issue.


Apr 04, 2012 | iRiver H10 MP3 Player

2 Answers

I can't my samsung yp-u2j in my pc an i already

You need to upgrade your player’s firmware if you experience any of the following:

  • When your attempt to use the player, the Found New Hardware bubble appears and then flashes between several messages including MTP Connected, Don't Disconnect, MTP Device found, MTP Device may not work properly, or There was a problem during installation.
  • The player constantly appears and disappears in Device Manager or appears in Device Manager with an exclamation point indicating an error.
  • Your computer sounds the connecting and disconnecting chime when you connect the player to the USB port.
  • The player does not appear in My Computer.
  • Uninstalling Windows Media Player 11 and using Windows Media Player 10 corrects the issue.
  • When you use the player on another PC or laptop, it works flawlessly.
  • Your player was working properly with Windows Media Player 10, but you’ve recently upgraded to Windows Media Player 11 and your computer no longer detects it.
  • Go to, enter in the model u have in the search area and then go to support, this should fix the problem!

May 28, 2010 | Samsung YP-U2JZW MP3 Player

1 Answer

The device firmware needs repair?????? Please connect to PC and repair firmware with recovery utility

Hi there,

Well first of all you can follow the below link and download the firmware for your player -

After downloading follow the below steps on How to Firmware upgrade. -

1) Download attached file to your PC
2) Connect MP3 Player to PC with USB cable
3) Excute Recovery Utility (See Instruction Guide)
4) Excute Firmware upgrade
It resolve your problem......

Post further comments for more help or information........

Good Luck!!

Mar 31, 2010 | Samsung YH-925 MP3 Player

1 Answer

I have a samsung yp-z5f but i can't get in menu and it keeps freezeing.i reseted it but sill nothing.can you help?

A firmware upgrade may solve the issue. To upgrade firmware follow these steps:

  1. Download the firmware file from the Samsung Download Center by clicking here.
  2. Remember to save the file to your desktop or documents.
  3. Uncompress the downloaded file in a folder (use winrar or winzip). DATA file will be displayed.
  4. Connect the player to your PC with the USB cable.
  5. Right click on the Start button, and then left click Explore to open Windows Explorer on your PC. [Samsung YP-Z5] is displayed in Windows Explorer.
  6. Select the uncompressed files and drag-and-drop it into the Samsung YP-Z5 Data folder.
  7. Disconnect the YP-Z5 from your PC. After disconnecting the USB Cable, the upgrade screen appears.
  8. Select [Upgrade] to upgrade firmware.
Try it and see.

Nov 29, 2009 | Samsung YPZ5FZB 1 GB, BLACK, MP3 Player,...

1 Answer


if its not starting at all it maybe a firmware problem... to solve that, the appropriate firmware from here and hold reset button for 2 seconds the firmware updater and hold "volume -" button while connecting to system. 5.the updater will detect the player and it will upgrade the firmware.

Sep 10, 2009 | Transcend T-Sonic 840 MP3 Player

1 Answer

Load up to 20% then shuts off

Hello Dear:
you need to upgrade your firmware version by going the samsung site and search your player model number and download the current firmware instal the setup in your pc and connect your player in the pc usb but remember your player is still powerd off
and upgrade the firmware Thats it

Sep 07, 2009 | Samsung YP-U2JQB MP3 Player

1 Answer


Run a Repair in the Philips Device Manager - it is your only hope. If a message comes up saying, "Failed to Repair Device," then this player is done. This is a legacy mp3 player that is ruined by connecting it to a computer that is running either Windows Vista or Windows Media Player 11. It was tied to a MusicMatch Jukebox service that was cancelled in October 2007. Philips is no longer issuing firmware upgrades for this player, and a firmware upgrade will not resolve your issue. Sorry.

-Tha Mp3 Doctor

Jan 13, 2009 | Philips GoGear SA178 MP3 Player

2 Answers

MP3 can't work normally

With the YP-u3 connected to the USB port and internet connected, start Samsung Media Studio software, you should get notification of a firmware update to download which fixed the recognition problem for me

Sep 13, 2008 | Samsung YP-U3 MP3 Player

1 Answer

Connection to my computer

UMS mode allows the Z5 to interface to the computer as if it were a removable hard drive. You can then use Windows File Explorer to manage the files in the Z5.

To get into UMS mode, connect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

If you upgrade to the new firmware, you have the option of making it always connect in UMS mode.

The steps to install the latest firmware are:
(1) Download version 2.37 or newest of the Z5 firmware

(2) Unzip it to get the file named "Z5Update.dat".

(3) Disconnect the Z5 from the USB port.

(4) Reconnect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

(5) Open a File Explorer window, and find the YP-Z5 device.

(6) At this point, make sure the Z5 is fully charged and has at least 30MBytes of free space.

(7) Copy the file "Z5Update.dat" to the root directory of the YP-Z5 device.

(8) Now disconnect the Z5 from the USB port.

(9) The Z5 will display the option to upgrade to the new software, or to cancel.

(10) Select "Upgrade". This will power off the Z5.

(11) Connect the USB cable to the Z5. Now it will upgrade the firmware under USB power. DO NOT DISCONNECT THE USB UNTIL THE UPGRADE FINISHES. After finishing the upgrade, new firmware will be started automatically.

(12) Check the version information in the "Settings > System Info > Version" tab.

Now you can turn on the UMS only option.
Settings / System Info / UMS Only = On


Dec 31, 2007 | Samsung Yepp YP-Z5AB / YP-Z5AS MP3 Player

1 Answer

Samsung K5

Firstly, try "re-setting" the Z5 (ie micro switch) first. Then, remove the Samsung software (ie un-install) and try re-connecting the Z5 to your pc. If this works, download the latest firmware update from Samsung website (download centre/mp3) and save newest firmware onto your Z5. Always update your Z5 with latest firmware (appropriate with your Windows OS). Good luck.

Oct 18, 2006 | Samsung Yepp YP-Z5QB MP3 Player

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