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Well Reset your mobile settings to Factory Reset
Type this code below on your mobile screen and choose Factory Reset:
But before you do save your important data .because you may loose them after RESET.
You have a speaker problem. Confirm this using a hands free device. If you can hear the conversation, the speaker problem is therefore confirmed. You would have to get the phone's speaker fixed, and this might not be something you could do yourself. So taking it to a neighbouring repairer could be the option. But in the mean time, pending when you fix the speaker, conveniently make and receive your calls using the hands free device.
Mind you, if testing with the hands free device did not solve the problem, it then evidently is a network problem, at which your mobile service operators are to be informed for further assistance.
It is either one amongst these two. Ensure that your activated profile is is not headset. if profile has been changed to normal, and problem still continues, then you'll know that the earpiece of the phone is bad, and needs replacement. contact a mobile phone specialist for the earpiece replacement.