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I think that I have the same model, and yes, I do find the buttons to be of some trouble. In my experience, they can stick, not allowing the leg to collapse. I have to keep them pushed in at the same time collapsing the leg. Look for any burrs or bending on the folding device itself, as it may have gotten bent during a move and needs straightened.
Try using the Roboquad in another room away from any possible interference signals from computers, laptops, neighbours WIFI, etc. And out of strong sunlight to avoid Infra-Red saturation. Ensure batteries of robot were installed with power switch in OFF position. Try the DEMO button to see if it dances OK. Try pressing STOP button TWICE within 6 seconds to do a reset, see if that helps. Good Luck
Open the Robot, and check the cables, this Robosapiens V2 has a well known problem with the wire harness that go from main board to the bateries trough the legs. They have a major problem in the wire insulations that crumbles and short the wires. No easy solution exist. Yo need to rewire by your own or accept that will never work again.
I suppose that the repairmen would know than I would, but I do know that any washing machine that is not level will walk and vibrate and really shutter on the spin cycle. I would try to level (using a level on the top part of the machine that is flat, if there is such a portion) the machine so that all four feet (pads) are secure with their locking nuts up against the body so that they can't turn and cause the machine to go out of level.
Sorry I can't be of more help.
With the vacuum flattened (straightened) out, turn it over and remove the back roller cover, (2 screws) once off, the roller should just pop out on the opposite side (opposite from the belt). Don't forget to turn the roller to center the belt once you have it on.