Question about Hitachi 50VS69 50" Projection HDTV

1 Answer

Hitachi light engine

I'm on my second light engine, what is it that goes wrong with them?

can I send it out to get rebuilt myself?

Model# 50v500a

I have a Hitachi 50vs69a LCD tv that had the same issues as everyone else. First the lamp went out and then the blue blur showed up on the screen. After doing my research online I found that Hitachi was paying for these light engines. I called them once I had a certified dealer check the tv out to confirm the light engine was indeed the problem. They agreed to fix the light engine at not cost for the part. I had to pay for the labor which was $400 dollars. Currently the tv is at the repair shop getting fixed and I plan on calling Hitachi back so they can also pay for the labor. That is way too much to pay when the price of these tv's are getting so low these days. With a lamp and labor I could have bought a new tv for not that much more.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Hitachi Master
  • 53,721 Answers

You can check with legal advice because recurring problems with the same part is a design fault and has to covered by the manufacturer free of parts and labor until you dispose of the unit

Posted on Mar 12, 2017

Ad

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 11 Answers

SOURCE: Light Engine Problem with my Hitachi 50v500 - Solution

I had whole redish/pinkish screen on my 50v500 starting a few days ago, then I read through each of the threads on this site for the samilar problems on my model. I found TVtechmaniac's solution (pasted below) solved my problem. Thank you TVtechmaniac!

Enter the I2C Service Menu, be sure the power is OFF.
1. On the front control panel, press and hold the INPUT button.
2. Then press the POWER button for two seconds.
3. You may keep the INPUT button depressed until you see the OSD with the Service Menu displayed.
4. If you don't see the service menu, please repeat Process making sure you wait until the Power blinking LED stops.
5. Execute the Memory Initialize operation after the adjustment values have been written on a sheet of paper. Highlight “MEMORY INTI”, arrow to the right and hold the button to the right (approx 5 sec.) until a check mark appears in the box. This activates the Memory Initialization.

6. After the Memory initialize operation has finished (10~15 sec, the channel will revert to CH 3.) the pink image symptom should be fixed.
7. Write back the adjustment values from your notes to their respective adjustment parameters in the adjustment mode. (In other words, set the Data Values back to the the Data values written down before the Memory Initialization procedure). NOTE: Make sure the SELECT Button is pressed on remote after every change to the values. Failure to do so will result in the data values not being changed.
8. Exit I2C menu. Press exit repeatedly until you go back to the normal picture.
9. Turn the set off-on and Confirm the picture remains in a good condition.
BE SURE TO COPY DOWN DATA SETTINGS BEFORE INITIALIZING I2C SETTINGS

Posted on Aug 31, 2008

  • 80 Answers

SOURCE: Hitachi 50V710 Yellow screen

You are correct on the diagnosis of the problem. I would contact a reapir shop and ask them how much labor cost is if you bring them the set and the new light engine.

Posted on May 21, 2009

  • 380 Answers

SOURCE: if hitachi does send the le board how long does it take?

Not worth it. Its an expensive part and takes some time putting it in(Unless its a new model). Regardless, don't do it.

Posted on Dec 02, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a 50v500a Hitachi TV that the light engine is gone again. This is a costly part that is a well known problem. Is this part under warranty by Hitachi? If not, it should be. I have a lot of...


THIS IS SO COMMON THERE ARE NOW SEVERAL CLASS ACTION LAWSUITS OVER IT---I suggest you get involved---the replacement engines are all rebuilt and supposed to "not have the same trouble".

Let me know if I can be of assistance.

GOOGLE THE MODEL NUMBER WITH CLASS ACTION LAWSUIT AFTER IT.


sd tech

Sep 05, 2010 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

50v500A LE and Lack of BLUE color problem


Brett, you hit it on the nose. You got the wrong light engine. Take it to the bank. Been there, done that.

May 01, 2009 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Red circle in middle of screen color is way off


You have a problem with the light engine. Hitachi has extended the warranty on some of these. This is a major expense with major labor charges. Better get in contact with a local Hitachi authorized repair facility.

Apr 30, 2009 | Televison & Video

2 Answers

I have a Hitachi 50V500A


You need a new light engine.

Apr 23, 2009 | Televison & Video

1 Answer

Lam replaced


you dont reset it the ballast for the bulb took a ****.. i paid 300 for a new bulb and wasnt the problem then paid 150 for new ballast now i think the light engine went bad geeze

Sep 23, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Blue ghost image on the top left hand corner of my Hitachi 50V500A.


You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!

Dec 02, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Pink splotches on Hitachi 50V500A


We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.

You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.

If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)

Nov 08, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

217 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hitachi Televison & Video Experts

Jaime Hernandez

Level 3 Expert

2336 Answers

The Knight
The Knight

Level 3 Expert

75898 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Hitachi Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...