My laptop is a compaq and my printer is a brother printer
Connect the printer to your laptop and install the printer driver.
You can download the Brother printer drivers from their support WEB site. Please click on this link and select your model printer to download : - http://www.brother.com.au/ProductsSolutions.aspx
Not sure if your answer is correct, As I said Windows update thought it was downloading the correct driver and it didn't work correctly. I don;t want to say your link isn't helpfull, But I followed another suggestion and installed the Windows Vista Suite for the Brother MFC-5840CN all in one.and it not only fixed the problem it also installed all the multifunction drivers and software.So I am good for now. Thank you for responding to my delema. In case someone else needs it, Here it is.
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my printer is intellifax brother printer
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