Question about SanDisk Sansa e250 MP3 Player

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Half of my songs can't be played

Okay I had a friend who borrowed my sansa for about a week and when he borught it back it went into a freeze, and i had to hold the menu/start button to turn it off (the screen froze as it played music). However as the music stopped and the screen went black; I turned it back on. It went into a "Referesh Database", however at the end of it only half of my songs were playable, the rest were appeared to have been messed up somehow and they can't be played because everytie i try to play them it just says "Bad Track". I dunno I am currently using a Windows Me, the XP I have in my house lost Internet access about a month ago and I still have to wait for the Internet to be setup from my ISP in order to fix it myself. But for the meantime is there a way I can reset or undo the 'Refresh Database' thing so all of my songs can be playable and my data can be fixed. Plus it's been a week now and I still cant find any way.

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Re: Half of my songs can't be played

Hi. Seems like some of your music files somehow got corrupted, and might be the cause of the "Refresh Database" error. Normally the best solution would be to re-apply or update the firmware using the SanDisk Firmware Updater on this link: But since you said that you're still in the process of setting up your Internet, may I suggest you set your E250 to MSC mode and perform a "Low Level" format. Here's how: (1) Set your player to MSC mode by navigating the Menu as follows: Menu > Settings > USB Mode > MSC (2) Plug your E250 to your computer (are you using Windows XP or ME?). Your Operating System should recognize the player as a "Removable Disk" and will be assigned a drive letter. (3) Right-click on the drive letter corresponding to your Sansa E250, then select "Format" (4) When the Format window appears, make sure that the file system type is set to "FAT32", and that the "Quick Format" checkbox at the bottom of the window remains un-checked. Click "Start" to begin the process and follow the on-screen prompts. Formatting the player, though, will erase all your files but will clear the player of any corruption. Make a back up if you wish before formatting. (5) Unplug your player and switch the mode back to MTP if you like. MTP is used for subscription songs while MSC is generally used for non-licensed songs (like songs from Limewire, songs ripped from CD's, etc.). (6) Transfer your songs again to the player I hope this helps. Upgrading your firmware is always recommended as it will give you the latest enhancements available for the player.

Posted on Apr 25, 2007

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