Question about HP Scanjet 5500c Flatbed Scanner

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Scanner isn't working right

When I click on the scanner icon, my computer screen goes black for about 2 seconds, then comes back on, but my settings have changed from the highest color quality to the lowest. That's all it does, the scanner doesn't start the way it's supposed to. Any ideas??

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Re: Scanner isn't working right

What make and model of scanner do you have. It might be a driver issue. I had a similar problem recently and had to update the driver, once I installed the driver the scanner worked just the way it was supposed to.

Posted on Aug 23, 2007

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Scanner not working

There is not a driver available for Windows 7. One thing you can try is to run the software in windows XP compatibility mode if your version of Windows has it. When you go to run the software disc for the scanner goto my computer and right-click on the icon then click properties. You can then set the compatibility mode to run on XP. Then run the software by double left click on the icon after you have set the compatibilty mode for XP. I cannot guarantee this will work but it is worth a try. If you download the software to the desktop the process is the same.

Dec 24, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

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I have just re-installed my acer scanner after approx. 2 years of non-use. as I plug the power in the green light comes on , flickers for a moment or two and then goes out. when i click on the Mirascan...

Replugged it remove it and clean it and then plugged it again and then check what message comes to u r screen if the message comes so install it one more time or if it would not connect so change the port of plug and then restart u r pc and try that problem will solve

Jul 25, 2009 | Acer S2W-4300U Flatbed Scanner

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Visioneer 9220 wont work

Dirty USB port. Try another Port. One of the 4 contacts is not making connection.

Mar 16, 2009 | Visioneer OneTouch 9220 USB Color Scanner

1 Answer

Xerox Documate 252, just quit working

The flashing green light has the following meaning:

• Blinking green: indicates the scanner is waking up from power
saving and preparing to scan.
• Steady green: indicates the scanner is ready to scan.

How to Adjust the Power Save Settings for the DocuMate 252
1. Right-click on the One Touch icon and choose Show
Hardware from the pop-up menu.
You can also click the scanner icon at the top of the One Touch
Button Panel.
If the Hardware View of the panel is open you can also right-
click on the DM252 icon.
The Hardware Properties dialog box opens and shows
information about your Xerox DocuMate 252 scanner.
2. Click the Properties button.
Your scanner has a built-in power saving feature that is set to
power down after 15 minutes of idle time. You can change the
time before the scanner powers down, from 1 minute to a
maximum of 3 hours.
3. Click the arrows for the Lamp timeout setting and choose a
time setting.
To return the scanner to its factory settings, click Reset Device.
4. Click OK to save the changes and close the dialog box.

Let me know if this solves the problem and thank you, Binary Bob

Dec 09, 2008 | Xerox DocuMate 252 Path-Through Scanner

1 Answer

Visioneer 4400 usb scanner

here is my solution --uninstal the drivers form device manager unplug the power plug on back of scanner --go to visioneer website and get the xp driver for the 4400 scanner--save instead of running the download ---right click the downloaded installer and click compatable --make to run in xp mode and click OK--install the drivers as prompted when installed restart if prompted then plug the power back into the scanner----instal drivers as prompted --unfortunately --vista wont put the icon in my computer like xp does--the solution is to open program WINDOWS PHOTO GALLERY click file at top then import from scanner etc --the familiar page will come up with your scanner to preview or scan as you did before vista----this is the way i use it on vista home basic and i dont have any problems--hopefully you wont either

bill fae fife

Aug 24, 2008 | Visioneer 4400 Flatbed Scanner

1 Answer

The scanner doesnot work

Unplug your scanner usb on your system. then attach it back to your computer then power on your scanner.

Do right click my computer>properties> in system properties select hardware> then, click the Device Manager> tab, then select the first listed there on USB controllers. then click the scan for hardware changes> this icon can find above or click Action menu and select >scan for hardware changes.

restart PC. Hope you can do it. And it will help you.

Jul 29, 2008 | Artronix Technology Artec ViewStation AS6E...

1 Answer

Bad images

Hi, please try the following solutions below to resolved that issue:

1. Trash & Reinstall scanner driver. You can go to to download the updated driver for this scanner.
2. Check conflicts on Device manager.
How to get device manager:
a. Right-Clicking on MY COMPUTER
b. Left-click on PROPERTIES.
c. Click on the HARDWARE tab, then DEVICE MANAGER.

In the Device Manager please for the following:
a. Any yellow or red X's, question marks or exclamation marks.
b. Under the Category of Imaging Devices - Check for Epson
Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT. If IMAGING DEVICES is not listed then the scanner is not being recognized. We would recommend trying another USB port or cable.
To scan in paint:
3. Choose COLOR PHOTO.
4. Scan.

It is also possible that Windows Image Acquisition (WIA) service is not started.
To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

Jun 11, 2008 | Epson Perfection 2450 Photo Flatbed...

4 Answers

Epson 4490 Photo - multiple PDF pages

Hi. Yours probably scans as soon as you have a document in and you double-click, right? I went through this. Double click on the Epson Icon. Make sure the mode preference at upper right is changed to professional. It may start scanning and you have to wait until it's finished to scan again. When you start in professional mode, it brings up a rectangular menu--you probably didn't see this one before (I didn't before changing to professional mode). Now press scan. This gives you a "file save" choice. Chose the location you want. Under the location choice is the Choose Document type option--this is the second key--save as PDF. Now it will bring up that add a page, edit or save file. Professional mode, save as PDF.

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2 Answers

Microtek x6 scanner and lightlid instruction manuals

A Scanner this old is not likely to work with a computer that is current. You did not say if you have the driver disk to try. If you have and have loaded the MiraScan software,right click on the program icon and click on properties then campatability and set to run as W98 and see what happens You will not find driver for this one now. I assume you are running XP or 2000 This scanner designed to run with W95/98 is not compatible with modern NTFS systems.

Apr 26, 2007 | Microtek ScanMaker X6 Flatbed Scanner

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