Question about HP Scanjet 5500c Flatbed Scanner

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Scanner isn't working right

When I click on the scanner icon, my computer screen goes black for about 2 seconds, then comes back on, but my settings have changed from the highest color quality to the lowest. That's all it does, the scanner doesn't start the way it's supposed to. Any ideas??

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  • 69 Answers

What make and model of scanner do you have. It might be a driver issue. I had a similar problem recently and had to update the driver, once I installed the driver the scanner worked just the way it was supposed to.

Posted on Aug 23, 2007

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Scanner stopped in middle of scan . green light in front went out. later red light came on. message on screen said that the carriage was locked. I tried turning scanner on and off and green light comes on...


test the power supply to the scanner also test the leads that attach from the power supply to the scanner if its connected to a computer you might have to uninstall it then reinstall it this applies the driver aswell you can do this control panel admistrive tools,computer management,device manager scroll down you should see a yellow question mark? right click to reinstall drivers or ports(com&lpt)ECP printer port right click update driver
hope this helps

Oct 27, 2010 | Computers & Internet

1 Answer

I am trying to scan a document and it is not working, I have a hp photosmart c4280 printer. How do I install a usb cord


hi
Place the document or image into the scanner for scanning. A scanner with a paper feeder will only receive flat papers and photographs, but a flatbed scanner opens to accommodate books, fabrics and leaves along with flat papers. There is even a attachment for feeding photo slides into flatbed scanners.
  • Step 2 Start the scanning softwaremag-glass_10x10.gif. If the scanner does not engage the software automatically, press the "start" or "scan" button, or click the scanner icon on the computer screen to initialize the software.
  • Step 3 Activate the scan. Click the "file" menu and select "acquire," "import," or another practical choice that applies.
  • Step 4 Preview the item to be scanned. Most scanners have a preview option. This will show the scan area inside dotted lines. The lines can be moved with the mouse to relocate, enlarge or crop the scanning area.
  • Step 5 Set the resolution for images by number of dots per inch (dpi). For computer screen viewing, 100 dpi should suffice. Use 200 to 300 dpi for items to be printed.
  • Step 6 Use the appropriate setting for scanning black and white text. If the scanner does not show a preset for text, use "line art" or "black and white" at 300 dpi. Then use the optical character recognition (OCR) program to convert the image of the text into a file for word processi
  • Jun 09, 2010 | HP Photosmart C4280 Aio Printer

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    I have just re-installed my acer scanner after approx. 2 years of non-use. as I plug the power in the green light comes on , flickers for a moment or two and then goes out. when i click on the Mirascan...


    Replugged it remove it and clean it and then plugged it again and then check what message comes to u r screen if the message comes so install it one more time or if it would not connect so change the port of plug and then restart u r pc and try that problem will solve

    Jul 25, 2009 | Acer S2W-4300U Flatbed Scanner

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    Visioneer 9220 wont work


    Dirty USB port. Try another Port. One of the 4 contacts is not making connection.

    Mar 16, 2009 | Visioneer OneTouch 9220 USB Color Scanner

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    Xerox Documate 252, just quit working


    The flashing green light has the following meaning:

    • Blinking green: indicates the scanner is waking up from power
    saving and preparing to scan.
    • Steady green: indicates the scanner is ready to scan.

    How to Adjust the Power Save Settings for the DocuMate 252
    1. Right-click on the One Touch icon and choose Show
    Hardware from the pop-up menu.
    You can also click the scanner icon at the top of the One Touch
    Button Panel.
    If the Hardware View of the panel is open you can also right-
    click on the DM252 icon.
    The Hardware Properties dialog box opens and shows
    information about your Xerox DocuMate 252 scanner.
    2. Click the Properties button.
    Your scanner has a built-in power saving feature that is set to
    power down after 15 minutes of idle time. You can change the
    time before the scanner powers down, from 1 minute to a
    maximum of 3 hours.
    3. Click the arrows for the Lamp timeout setting and choose a
    time setting.
    To return the scanner to its factory settings, click Reset Device.
    4. Click OK to save the changes and close the dialog box.

    Let me know if this solves the problem and thank you, Binary Bob

    Dec 09, 2008 | Xerox DocuMate 252 Path-Through Scanner

    1 Answer

    The scanner doesnot work


    Unplug your scanner usb on your system. then attach it back to your computer then power on your scanner.

    Do right click my computer>properties> in system properties select hardware> then, click the Device Manager> tab, then select the first listed there on USB controllers. then click the scan for hardware changes> this icon can find above or click Action menu and select >scan for hardware changes.

    restart PC. Hope you can do it. And it will help you.
    thanks.

    Jul 29, 2008 | Artronix Technology Artec ViewStation AS6E...

    1 Answer

    Finepix S5700


    This is from Fuji when I emailed them with the same problem.

    Is their a yellow question mark, red cross or similar next to finepix ptp camera in device manager ?
    Do you have an all in one scanner/printer or a webcam connected to windows xp pc ?
    As it is possible the above may conflict with the camera.

    We will temporarily disable your scanner.
    Please try the following,
    Connect your scanner, switch the scanner on, right click on Computer, left click on Properties, left click on Hardware and left click on Device Manager.
    Please left click on the plus sign next to Imaging Devices, your scanner will be listed in this section.
    Right click on the scanner, left click on Disable, click on Yes, a red cross will appear next to the scanner and please do not restart pc.
    Please switch the scanner off or disconnect, connect the camera and switch on.
    In the same Imaging devices section, right click on Finepix ptp camera, left click on uninstall, click on OK, do not restart pc and please switch the camera off.
    Please double left click on the finepix viewer program icon on your desktop, please click on the drop down menu, SETTINGS, left click on OPERATION SETTINGS WHEN CAMERA IS CONNECTED.
    Please untick AUTOSTART FINEPIX VIEWER WHEN THE CAMERA IS CONNECTED, click on OK and then restart computer.
    After your pc has rebooted and you are back to desktop, please switch the camera on.
    The Fuji camera will be re-installed, a box should appear in the middle of your screen, click on scanner & camera wizard.
    If the box does not appear then please double left click on my computer, right click on the Fuji camera model, left click on Get Pictures and follow the on screen prompts to download the images.

    Didn't work for me and I gave in and bought a card reader, but it's worth a shot.


    Jul 16, 2008 | Fuji FinePix S5700 Digital Camera

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    Scanner not responsive. You can choose to have the document scanned to your PC but nothing happens and either location.


    Hi, we need to check first if this issue is caused by the scanner it self or by the scanner driver. Please try the following to check if your scanner is physically functioning or not:

    Basic Copying
    1. Open the scanner lid.
    2. Place your document face-down on the glass. Move your document about 0.1 inch from the top and side edge so your entire document is scanned.
    3. Close the scanner lid.
    4. Be sure the COPY button is lit. The default copy settings are displayed on the control panel.
    5. Press the Color Copy button (for color copies) or B&W Copy button (for black and white copies). Your document is scanned and then printed.
    Note: Depending on the copy settings chosen, your copied image size may not be the exact same size as your original.
    If the image was successfully copied please uninstall the scanner driverm download the latest driver in http://support.epson.com and install it. Try scanning.

    If the issue still present we will need to ensure the scanner is being recognized correctly. Have you had any other scanners installed on the computer previously? We would suggest checking the DEVICE MANAGER for any conflicts.

    Get to the Device Manager by:
    1. Right-Clicking on MY COMPUTER
    2. Left-click on PROPERTIES.
    3. Click on the HARDWARE tab, then DEVICE MANAGER.
    In the Device Manager please for the following:
    1. Any yellow or red X's, question marks or exclamation marks.
    2. Under the Category of Imaging Devices - Check for Epson Product name.
    If IMAGING DEVICES is listed, test the scanner from PAINT.

    To scan in paint:
    1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
    2. Click on FROM SCANNER OR CAMERA.
    3. Choose COLOR PHOTO.
    4. Scan.

    It is also possible your Windows Image Acquisition (WIA) service is not started.

    To start this process please follow the steps listed bellow.
    1. Click on Start, go to Control Panel.
    2. In the Control Panel window you will Performance and Maintenance, please left click that option.
    3. Next we are looking for Administrative Tools, please left click on that option.
    4. We are looking for the Services icon please left on that icon.
    5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
    6. We want to select the STOP option with your left mouse button.
    7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

    Tirzo

    Jun 16, 2008 | Epson Stylus CX6400 All-In-One InkJet...

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    Lexmark 5400 series


    Problem: Lexmark cannot retrieve applications list

    I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

    The fix, in my case, was to change the Lexmark network name as follows.

    1. Launch Lexmark Imaging Studio.
    2. Right-Click on “View or change network settings”.
    3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
    4. Right-Click OK. You should return to the Imaging Studio screen.
    5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
    6. On the printer, press the Scan Mode button.
    7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
    8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
    9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
    10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

    That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

    Regards, Fbyrd

    Mar 12, 2008 | HP PSC 2210 All-In-One InkJet Printer

    2 Answers

    Scanning


    1. Check if the color cartridge is not empty

    2. Find and click twice the printer and faxes icon in control panel and choose C3180 printer.

    3. Right click and choose preferences.

    4. There you can search in the preferences menu to set your printer and print in color.

    Feb 03, 2008 | HP Photosmart C3180 All-In-One InkJet...

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