Question about HP PSC 1315 All-in-One Printer

2 Answers

HP 1315 When I installed my 1315 all in one printer I didn't stop my computer security system. This resulted in the software not fully being taken by the computer/printer. So the printer wouldn't print much of anything. A HP tech instructed me to uninstall the software. then reinstall the software. He wanted to do these steps which I wasn't able to complete. 1)Select the CD Rom drive that contains HP all in one CD? 2)Locate and open the Util\ccc folder on the CD 3)Click the file Uninstall.bat 4)Click OK 5)Run the file Uninstall.bat four times to completely uninstall the all in one software 6)restart computer I think I'm not understanding where to find this CD Rom? Is it on the all in one software install program or in the PC? I recently installed Microsoft Office Pro 2007. Each time I try to print anything from Word, Publisher or word processor the printer isn't getting any signals to print. The printer will go through all the motions, yet not print. When I take a tablet out of one of the publisher programs, the printer will print everything the outline already has,yet it won't print anything new that I've wrote. The printer will print everything else. Color prints, e-mail and off the internet all print. It won't print any original writings of the document programs which is what I want the most! I think the uninstallation wasn't complete and the print commands are being blocked? What do you guys think? Is there anyway to find this Util\ccc file so that I can get the proper uninstall? Thank you. John Curran

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2 Answers

Re: HP 1315

I have the CD that came with the printer. I think this CD is part of my problem. If these instructions are on the CD then it won't let you go to them. The Tech said that the uninstall would not be complete using only the CD that came with the all in one printer. John

Posted on Apr 25, 2007

Re: HP 1315

You should have gotten an installation CD with the printer. First, find the installation CD. Once you have that, follow the steps given by the tech.

Posted on Apr 25, 2007

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