Question about Zhone 6211-I3-200 Router

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No 'Status' light on the modem

There was a power supply surge at my apartment and my modem was affected.It came back and the 'Status' light on the modem has not come on solid green since then. The LAN and USB lights are flashing and when I try to set up the modem,I'm told that 'A network cable is unplugged'. I've installed the modem on another PC and it's the same problem withe no assistance from my ISP's tech support department. I can't even access the modem's admin page to look at anything there.

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First of all, who owns the modem? If the ISP provided it and charges a monthly fee as part of your service, have them replace it and set it up. Problem solved!

If it's yours however, the surge may have damaged the LAN port, turning it into a brick, and you'll need to find a replacement. There is the possibility though, that the settings have just gotten corrupted. If that is the case, defaulting the unit will allow you to access the modem's admin page and re-configure (you must know the default IP address). Defaulting to factory is usually a matter of disconnecting power for 30 seconds or so, holding the reset button, usually accessible through a small hole with a toothpick or paper clip, and plugging the power back in while holding the button.

Good luck!

If you find my suggestions to be helpful, please share with us some details so that others may benefit from knowing the whole story. Thank you!

Posted on Dec 28, 2008


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Step 1

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