Question about Zhone 6211-I3-200 Router

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No 'Status' light on the modem

There was a power supply surge at my apartment and my modem was affected.It came back and the 'Status' light on the modem has not come on solid green since then. The LAN and USB lights are flashing and when I try to set up the modem,I'm told that 'A network cable is unplugged'. I've installed the modem on another PC and it's the same problem withe no assistance from my ISP's tech support department. I can't even access the modem's admin page to look at anything there.

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First of all, who owns the modem? If the ISP provided it and charges a monthly fee as part of your service, have them replace it and set it up. Problem solved!

If it's yours however, the surge may have damaged the LAN port, turning it into a brick, and you'll need to find a replacement. There is the possibility though, that the settings have just gotten corrupted. If that is the case, defaulting the unit will allow you to access the modem's admin page and re-configure (you must know the default IP address). Defaulting to factory is usually a matter of disconnecting power for 30 seconds or so, holding the reset button, usually accessible through a small hole with a toothpick or paper clip, and plugging the power back in while holding the button.

Good luck!


If you find my suggestions to be helpful, please share with us some details so that others may benefit from knowing the whole story. Thank you!

Posted on Dec 28, 2008

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Posted on Jan 02, 2017

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If yes then follow the given steps....

Step 1

Turn the modem so that the back of it is facing you. Locate the power supply cord connected to the back of the device.
Step 2

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It sounds like your network card was damaged by a power surge, most likely what brew the power supply too. When you power up the PC now the network card tries to start and kills the network line going to the router, when PC is off the card does not short and the router works like it should. You should be able to put a new network card in a open slot in the pc and connect that one to your router.

I hope this helps, If so please rate my solution.

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Hey try this one, if doesn't work let me know. First you have to powercyle your modem - meaning turn it off for 10 to 25 seconds then power it up again. Then check status of the modem lights. It should all be in solid green. Else you have to check if cables are properly connected - Data cable (green cable) one end connected to the filter with labeled "DSL/PHN" or the one with monitor engraved, then other end connected to the green port on the back of your modem. Then check also connection of filter to walljack. After which check status of the lights. If still not all in solid green. Check devices near to your modem, these might be the reason for interference of DSL signal. Electronic such as monitors, speakers... must be 2-3 feet away from your modem. Check modem lights. If all in green, test connection. Also there should only be one phone jack connected to your DSL phone line.

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Note:The trouble shooting is done according to the Light Status on the modem.
1. No matter what the proble is, the first step is to Power Cycle the modem to eliminate the static on the modem(to switch it off and back on).
2. If the Power Light is anything other than a solid green, then the modem is fried(except the fact that the adapter is plugged and working).
3. If the Power is green and Ethernet is off, then check for the LAN cable at the back 
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4. If the DSL light is anything other than solid green, then call up the ISP tech's to ask why the intenet is not working.
(make sure the DSL cable is plugged firmly onto the back of the modem and the wall jack)
5. If the Power, Ethernet and the DSL is green and the internet is not, the open up the Modem page(type 192.168.0.1 in the address bar and enter for the modem page), and cross-check for the username and the password. Save the changes and your internet is working!!!
6.  The Activity light usually blinks green and it does't have much to do with the troubleshooting.
The above are the basic troubleshooting steps.
Hope it solves your problem......

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