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I have Verizon FIOS with the universal remote that came with the FIOS setup. My TV is a DYNEX. Most of the time it (FIOS) works OK. When it IS working, the sequence of events (as seen on the TV) is as follows:"HDMI", "unsupported format", picture comes on. When it is NOT working, the first two events are the same but the picture does not come on. Sometimes, at that point, if I hit the power OFF on the remote, I see the picture for a fraction of a second just before everything shuts down. So far, I have tried turning the power OFF/ON on the power strip that feeds both the FIOS head box and the TV and just about every combination of Button sequences on the remote before, during & after using the power ON button on the remote. Eventually, everything works - that is, if you fiddle long enough anything works. It looks like some sort of timing problem to me.

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  • noyes381 Dec 29, 2008

    Thanks for your quick response.

    I have 2 Dynex LCD TVs - a 19" and a 37". They are in different places in the house and are fed by different head boxes. neither have 2 HDMI inputs. They both have the problem. I don't think that the cables from the head boxs are the source. It looks to me as if either the TV or the head box is turning on before some operation is completed. Do you think that changing the TV code on the remote could help? DYNEX codes are not listed on the Verizo web site.

    Dave

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Hi and welcome to FixYa,

Initially, to my knowledge, the TV will display "not supported signal" when a non HD channel is tuned into. What happens is the Verizon FIOS will try to uo-convert the non HD channel to 1080i. In some instances the up-convert will not be able to perform and therefore nothing would be displayed on the Dynex.

Offhand, pls try:

  • Turn on TV and STB
  • Turn off STB
  • Hit Select on front of STB
  • Hit Menu on front of STB
Note: if you have the DVR, this won't work while it's actively recording something. BTW, I don't yet have the IMG - I have the old IPG, so getting to this menu is different for me - I'm basing the directions, above, off of postings others have put out there. Once in that menu, you'll be able to change settings. Look for one called SD Override. This is essentially how your box will send out your SD channels. Try setting it to 480i and see if that works.

Good luck and Thank you for using FixYa.

Posted on Dec 28, 2008

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Try switching the HDMI cable to a different HDMI channel input at the back of TV, you will also need to change input with the remote, depending on the TV model.

If you have a different HDMI cable, test also a replacement cable, or buy a better cable, often this kind of problem is cable related.

Posted on Dec 28, 2008

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