Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.
Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
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You will need to open the printer and where the wheel is to grab the paper look in both corner ans there maybe a piece of paper stuck in it. Even if you open the doors to check it;s hard to see the edges of the roller
I've got the same problem. The problem is probably due to a lose or defective sensor. Open the back cover. In the middle you can see now a sensor (2 small glass "eyes". It is possible that this sensor has lost connection (white plastic holder). The way to access this is to open the imaging drum cover, remove the drum and reach all the way down inside. So far my theory. I can not reach it and have little hope. Never again a Dell :-( .
The problem might be that it isn't picking up the paper. This will register as a jam if the paper does not reach the next paper sensor within a certain amount of time. check the feed assembly and check the paper to see if there are any marks on the edge from the pickup roller.
The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.
The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.
The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.
The only other option is to have a Dell approved service agent replace the rollers for you.
If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)
if the printer is setup for A4 paper , it maybe that your p/c prog is trying to print using letter size.
microsoft tends to default to US sizes wjich are letter.
if using word check page setup for paper size
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.