Question about Macromedia Dreamweaver MX 2004

2 Answers

Cannot connect to the remote server using Dreamweaver

Hello,

I contacted you on 23rd December and below is a transcript of some of the on-line conversation.......

Hi. I am machadojr_fe and I will be assisting you with your problem.
machadojr_fe says:
hello

kb64uk says:
Hello, thank you

machadojr_fe says:
can you please describe the problem in detail for me

kb64uk says:
I am the webmaster for a website (www.97squadronassociation.co.uk). The host site is dedicated-domains. Since August I have been unable to connect to the remote site in order to update the website.

kb64uk says:
When I attempt to do so I get a dialogue box saying ''An ftp error occurred-cannot make remote connection to host. The remote host cannot be found''

kb64uk says:
I have contacted dedicated domains and they say there is no problem from their end of things


Here is the solution given on 23rd Dec........

ok I've found the problem it seems that sky ISP's lock the username and password to prevent you from swapping routers.
kb64uk says:
Ok. Sounds encouraging!

machadojr_fe says:
You are going to need to call them and tell them you need your router to forward port 21 as they will not give the username and password.

machadojr_fe says:
after you have gotten the port forwarded you will be able to connect to the ftp service

kb64uk says:
Right, that's great. Once I have done that, should I type the ftp address into the browser on the internet explorer?

machadojr_fe says:
once you have done that you should be able to upload in dreamweaver if you are not able to disable the firewall and you will be.

kb64uk says:
Ok, I will call sky tomorrow. Thank you very much


I contacted Sky and this is their response.............


Sorry for the delay in replying to your message.
We do not currently provide web space or web hosting with our Sky Broadband packages.
The Sky Broadband blocks 4 ports to the internet, to enable functionality for Sky Broadband to work correctly. These ports are 25, 80, 8080 and 3128, we are unable to provide any assistants with portfrowarding. So, the problem is not resolved.......have you any other suggestions? Thank you

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the fact that your website is up and running does not mean that the FTP should work. Very often your FTP server is physically separate to your web server

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