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LG KP500 not synching with computer

I have a new LG KP500 and it won't sync with my computer. I've tried installing, reinstalling etc the software and know that the cable works as it is charging the phone when plugged into the computer. How do i get it to work?

Please ignore phone type below! It doesn't have the LG KP500 on this website for some reason...

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  • Anonymous Mar 02, 2009

    i installed the disc and then i start up the lg pc suite II then i go on to connection wizard and use the usb box plug in my mobile the click next then it says connection erro WHY!!!!!!!!!!!!!!!!!!!!!!!?????????????? please help me!!!!!!!

  • micbert Mar 09, 2009

    Hi have the same problem have a LG KP 500 loaded up the software had to do it twice first time it crashed on vista. the last down load it got all the songs onto the phone but it came up with error not compatable format and crashed the phone software big blue screan had to take out the battery to uncrash the thing tried to not use LG software and used just windows media player so i could try to use different settings for the burn format tried mp3 wma no differance. IT will go back if i cant get this phone to down load songs from my cpu. London UK

  • rajjat77 Apr 12, 2009

    i have lg kp 500 mobile phone and it is not connected with my laptop(window vista) I tried many times to connect it after upload drivers but no results. Kindly suggest.

  • Anonymous Apr 23, 2009

    i have the same problem whith lg KP570 tith my laptop (Vista)

  • Anonymous May 10, 2009

    in music sync it says phone not connected when the connection wizard says it is

  • Anonymous May 12, 2009

    I have the kp500 and I have a sort of similar problem. I can download the software and use it fine but i cant get music from my pc onto my phone. I can put music into playlists and so on but the 'to phone' link at the top of the window isnt highlighted so i cant select it. Anyone know why?


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The only way I can get this to work is to treat the memory card as a storage device (like a memory stick) On the phone go to settings, connectivity, usb connection then select mass storage.then transfer the MP3 files using copy and paste in My Computer You can then create playlists or use the music player as normal.

Posted on May 10, 2009

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It hasn't finished syncing my 34 songs yet, but I think (hope) it will work, so I'll tell you what I did;

- Click 'Mass Storage' when prompted on your phone when you plug it into the USB cable.
- Open LG PC Suite on your PC when phone has nothing on the screen except a syncing icon and Cancel button.
- Click Music on PC Suite.
- Highlight songs you want to sync.
- Click the button 'To Phone'

Voila :)

Posted on May 16, 2009

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You have to be in idle screen to make it work. Set your fone to pc sync and go back to the main screen (the one with the operator logo). Close the software run it again and use the connection wizard.

Posted on Jan 09, 2009

  • nathyskaf Sep 17, 2010

    how do get the phone to be in pc sync?????? what main screen?


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  • 65 Answers

There is an issue about to installing the LG PcSuiteand Drivers.

First when you use Xp or Vista or Windows7 /RC you've to find
the map on your CD-Rom drive or on the local drive on your pc.

Now find the setup program. Stay on it and click right there will
be a little popup menu.

Choose Run as Administrator. When you get a warning choose yes.

Wait until verything is installed. When its finished connect your
LG on the USB port.

DO nothing else and wait. You will see that windows is looking for the drivers leave this process alone!!!

This takes a few min. to compleet it. Be patience.....

After it finished you will be notesed that its ready to use.

Now start the LG PCSuite and connect via USB or Bluethoot.
This should be fine and the sync will only work with outlook or
outlook express cause your contact list.

Pictures and mp3 files don't need the sync function.

When you still got problems with the bluehoot connection
try to reinstal the bluethoot applications and drivers remove it
and reinstalled.

If this doesn't work then its better to use the USB connectivity by
cable instead of Bluethoot.

[ Be sure that the visibillity of your LG phone in the bluethoot
settings is on so the pc can find your phone and vise versa.

I hope this will helps you out.

Best regards;

Henk Muskita.

Posted on May 29, 2009

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I had the same problem. If you go under Settings -> Connectivity -> USB Connections, there are two choices: Data Service & Mass Storage. For synching, you have to switch it to Data Service. Let me know if this helped.


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