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Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work

I have a Sansa e280, and when I start it up it says "Main Image Wont Load Switch To Recovery Mode". Now, I've searched for solutions and none of them work. I use the firmware updater, and it says "Error! Application failed to read version details"...
Plus I've tried other solutions, and nothing works.
I would greatly appreciate help.

I have a Sansa e280, and when I start it up it says "Main Image Wont Load Switch To Recovery Mode". Now, I've searched for solutions and none of them work. I use the firmware updater, and it says "Error! Application failed to read version details"...
Plus I've tried other solutions, and nothing works.
I would greatly appreciate help. One day my Sansa e280 suddenly and unexpectedly froze while synchronising (as usual) with my WM11 library. Since that day I have been ''googling'' for help restless;y, been in countless forums, in Sandisk's website forums and Sansa communities but I still haven't found a solution that actually works.
I also have installed and uninstalled and reinstalled Sansa Updater various times and the Updater doesn't suggest any firmware, it only advise of error no. 1003.
I gave up on this as well.
At the moment if I switch on the device it says: ''Load main image failed, switch to recovery mode''. Ok so instead (as I read somewhere it might have helped) with the ''lock'' on (showing orange), while pressing the Record button I pressed the Menu button and it asks to connect the USB cable which I do right away (while still holding the Record button). At the stage this screen comes up asking to connect USB cable followed by the following three sentences:: ''USB connected, enter USB0.2 MSD mode'' then it reads ''Safe to disconnect USB, exit USB0.2 mode'' ''Upgrade finished, resetting the system''.
If switch the device back on without the lock on it reads "Load safe image failed, switch on to Recovery mode".
If switch it back on with the lock on (showing orange) it says: ''Key locked, system shutdown''
I don't know what else to try, is it time to bin my e280 so quickly? Help please.

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  • shmuel76 Jan 01, 2009

    FixYa! Thank you so much for your assistance. I seriously had considered to throw it away in the rubbish as I was giving up. SanDisk weren't that helpful, I emailed them a similar email like the one I posted on this site, and I think they didn't even read it, they just sent an email with some standard info which it probably was copied and pasted from their site. I followed the thread suggested and now my Sansa e280 is working perfectly like when I bought it. Thank you so much. If you ever have a problem like this one, don't waste any time looking in the wrong sources, the answer is right here. Thanks.

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Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

Posted on Dec 29, 2008

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1 Answer

Sansa e280 (8GB) load image failed how to repair it


Hello,

The help page for this problem is here:
http://kb.sandisk.com/app/answers/detail/a_id/25
Just reset the player only, as told in step 1. Start step 1, when the player is NOT connected to a computer.
If that helps, no further service required.

Else continue as told in the overview, step 2 and 3.
  • Start step 2 with the player switched OFF and NOT connected to a computer. If the player is frozen, first press and hold the power button for about 30 seconds to switch it OFF.
  • Next go to the link next to step 3: how to download and update the firmware

Oct 05, 2010 | SanDisk Sansa E280 MP3 Player

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I have a sansa mp3 e280 and when i turn it on it says load image failed


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Dec 21, 2009 | SanDisk Sansa E280 MP3 Player

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Load main image failed switch to recovery mode


follow the above steps but turn on the power button if nothing is happening. It's the only way I got my e280 to recovery mode

Sep 23, 2008 | SanDisk Sansa E280 MP3 Player

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My SanDisk tells me Load Main Image Failed


Get the Sansa Recovery Tool from Sandisk's website.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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you need to update the firmware on it..i had the same problem but then it started working again once i added the firmware to it

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Stuck in Sandisk image


Go to the Sansa website, and get the Sansa recovery tool:
http://www.sandisk.com/Retail/DriverDownloads.asp
Go ahead and do this, in case you have Windows Media Player 11 or the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 06, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Load Main Image failed


Get the Sansa recovery tool for your model:
http://www.sandisk.com/Retail/DriverDownloads.aspx

Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

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2 Answers

Restart sansa e280


Try this: Press and hold the center button and the start button at the same time for about 10-20 sec. it worked for, plus thats what the ppl at sandisk told me to do.

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Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work


Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.

Please copy and paste the following link into your web browser address bar.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion
4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

5 Answers

My sansa e280 rhapsody says switch to recovery mode


Recovery mode is used to recover from a fatal error.

Follow these steps and youll be back in business.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

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