Question about Tomtom ONE 3rd Edition GPS

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My new TomTom One XL will not pick up a GPS signal.

The TomTom is brand new. I have loaded all updates, but I just get the message Poor GPS Reception-are you inside a building? (no matter where I am with it, including the Baltimore area this weekend!

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  • jchene380 Dec 29, 2008

    i have the same problem, it has happened twice and in bothe cases it was days before it worked right again

  • gvanbelle Jan 02, 2009

    The "GPS Status" screen shows multiple satellites with signal strength of ~30 (not sure what the units are) and still no lock.

  • Anonymous Jan 02, 2009

    We have the same problem.

  • Anonymous Jan 07, 2009

    I abruptly lost the signal 24 hours ago.

  • Anonymous Jan 08, 2009

    I have the same problem.  the unit was working for 2 weeks, then "rebooted", and now it doesn't lock -- I have 8 satellites with signal strength between 40-50, but still no location.

  • Anonymous Jan 18, 2009

    Brand new device but shows no GPS signal... how to solve this?

  • Anonymous Jan 25, 2009

    no SIGNAL are you in a building?

  • garycole2 Feb 09, 2009

    Same problem. It worked for half of my trip and then started t give me the message - " waitng for a valid gps signal" - I am still waiting. It has also given me the message " are u in a building?"

  • jamiegeorge Feb 26, 2009

    My TomTom was working for 14 months and then a poor GPS reception appeared all day!

  • Anonymous Mar 06, 2009

    It's had a lost signal for over 2 weeks. I updated and still nothing!
    My signal reads " Poor GPS signal, are you in a building?"


  • jgoulding76 Apr 14, 2009

    My tom tom is not picking up a signal it was fine, but now it keeps asking am I in a building, It is still on warranty but can I solve it without taking it back?

  • josie-w Apr 15, 2009

    got to my destination fine...couldn't get home. brilliant. hasn't found any satellites for a few weeks now with all the updates i can find my tom seems to have dropped his bat and gone home

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Well, it MAY help to download the tomtomhome program from the tomtom website, then connect your unit to your computer and update, including the gpsfix application (that's for all the other posters who didn't mention having updated). But for Drakeca05, updating MAY have been what messed you up in the first place. I updated two days ago with tomtomhome--my tomtom one was working fine, but was a little slow to initially acquire satellites. Now since the update it's even slower, sometimes won't acquire them at all, and randomly drops them. Tomtom tech assistance is useless--they just refer you to the standard "acquiring satellites" faq that you can easily find yourself on their site & nothing there is the least bit helpful for this.

Posted on Mar 20, 2009

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This can often occur if you are in a large city with very tall buildings

Posted on Dec 28, 2008

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1 Answer

Tomtom one XL


hi, it can take up to 15min to find the gps signal for the first time, also make sure you outside and away from any tall building then just wait and you should find it will come on.

it usually takes about 5min to find signal but the first time it can take up to 15min to find the signal.

you could also go through the menus on the tomtom and find the menu that says gps and click on this and see if it has found any signals from what i can remember it needs to pick up 3 satalites before it starts working properly.

Let me know how you get on or if you need further assistance ok

Jan 13, 2010 | Tomtom ONE XL GPS

1 Answer

When I turn on my TomTom XL One it never receives a GPS signal


connect tomtom to pc and get latest updates. it needs new information about satelites. after this it will receive signals very good.

Nov 08, 2009 | Tomtom One XL GPS Receiver

3 Answers

Unit is searching for gps signal but unable to


charge it up via the usb to computer cable for a few hours, then take it outside in clear view of the open sky and restart the unit and let it sit there up to 30 minutes.

if that fails, an update will probably cure the problem.

to find updates for your tomtom, download tomtom home Here if you dont have it already and follow the instructions after running tomtom home.


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Oct 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

My Tom Tom One takes a long time to pick up a GPS signal (30 to 45 minutes)


You might want to try updating your TomTom through TomTom Home. It loads something called "QuickFix" onto the TomTom, which I guess tells the TomTom where GPS satellites are going to be. I get a fix in about 5-15 seconds if I keep this updated, otherwise it takes a few minutes.

Aug 01, 2009 | Tomtom One XL GPS Receiver

1 Answer

Wont pick up a signal.


Try updating with the latest GPSfix updating via the tomtom home software

Aug 01, 2009 | Tomtom XL 330S GPS Receiver

1 Answer

No gignal on tomtom one xl


take it to the seller to have it reinstalled

Jul 04, 2009 | Tomtom One XL GPS Receiver

1 Answer

Waiting for valid gps signal


Go to TomTom Home on your computer and do a update for your unit. In the update list you should see a GPS quick fix which helps the TomTom's aquire a signal faster. Hope this helps.

May 21, 2009 | Tomtom One XL GPS Receiver

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