Question about Aluratek AIRMM01 Internet Radio Alarm Clock with built-in WiFi

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"Failed to lookup DNS" error with Aluratek wifi internet radio

Aluratek wifi internet radio:

I can connect the device to my wireless network (I see the device in my DHCP clients table), but whenever I tried to retrieve internet radio stations, I'm greeted with a "failed to lookup DNS" error. I've restarted the modem, restarted the router, turned off security, done everything I can think of, but whenever I queue the radio to pull down the station list, I get the same DNS error. This even though all my other devices (3 laptops, ipod touch, and wii) connect the internet flawlessly. Thoughts?

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  • Anonymous Dec 31, 2008

    i am also getting this error. worked fine for a week then (nothing changed) got this error. also, can play playlist but wont wake to playlist.

  • BioMechanic Dec 31, 2008

    same here. worked fine for a week then out of the blue i get the DNS error. also, unit wont wake to a playlist... i can play a playlist but once set, it will not wake to a playlist.

  • Anonymous Dec 31, 2008

    Wireless is BAD. Updated firmware, nada. Save your self some trouble and run a Cat5 wire to it.

  • Anonymous Jan 03, 2009

    I also have the "Failed to Lookup DNS" error when running as a wireless client. When wired, the problem disappears.

  • kadie_marie Feb 03, 2009

    Have you guys put in a "ticket" at Aluratek Support website? I am hoping to get a response. Have any of you tried calling them? There is a phone number in the back of the manual, 1-866-580-1978. I will try that tomorrow if I don't get an email response. They are on pacific time.
    I also am having two other problems with this new radio. It doesn't "see" the FM transmitter on my satellite receiver so I can't pick up my satellite stations. Also I just tried the "add a station" feature on the website but it won't take my Vturner ID. Very frustrating!


  • jonflan Feb 22, 2009

    I have this fail to look up dns problem as well. I did get it to work once with the wire, but now it won't work either way.

    I also tried Alurtek support on the web to no avail. They finally just said get a newer router, which is ridiculous.


  • Anonymous Mar 08, 2009

    Same problem with both wired and wireless connection to LinkSys WRT54g V6. Added static DNS IPs to router and that did not help.

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Here's the useless response from Aluratek customer support:
"Failed to lookup DNS, the password is case sensitive, if you are using upper lower case letters you have to key in the correct case otherwise you won't be able to connect your radio. Thanks."
However, Aluratek advised another AIRMM01 owner to obtain a newer modem. I bought a new Actiontec GT724WGR Wireless DSL Modem and that resolved the problem with my AIRMM01F.

Posted on Nov 02, 2009

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This is an old question that didn't have a definitive answer, so I hope someone is able to make use of my resolution if they are googling this same problem.

I was having the same problem and spent hours trying to figure it out. Same as everyone else, it worked when wired, but when setup for wireless, "failed to lookup DNS" error. I updated to latest firmware and it did not help.

I created a ticket with Aluratek support and they got back to me pretty quickly. They said to use WEP with a 10 digit numeric password on the wireless router. I had been using 128-bit WEP with a 26 character password and when I tried it with 64-bit WEP and a very basic 10 digit password, it finally worked. However, when I went back and tried to change it to a stronger password, it stopped working again and had the same DNS error. Even if I changed back to my original 10 digit simple password, it wouldn't work. I was only able to get it to work if I disabled WEP altogether. Disabling security isn't an option for me, so I kept trying to find a way to get it to work. I wound up changing the SSID on my wireless router and assigning it the stronger password that I originally wanted to use and it worked. Somewhere on the radio the old SSID is caching some setting that was preventing it from working.

Now my only problem is with the range of the wireless - if I go anywhere outside of the room where the wireless router is, the radio can't find it. I've gone back to Aluratek support and will see if they have an answer for this one.

Anyways, hope this helps someone. Once it is working, this radio is a good product.

Posted on Nov 13, 2010

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  • ssaroop Nov 30, 2010

    I had the exact same problems with an AIRMM02F and got the same useless "help" when I called up the Aluratek phone number (i.e. case sensitive WEP key, turn off WEP, use Google DNS). Needless to say none of it worked. I finally got it working by turning off the wireless N leaving only A/B/G. Also, I found that it won't work at all if you don't broadcast the SSID.

  • raytech104 Aug 04, 2011

    well all of you, I had the same problems and was told it was a network problem... Worked wired but nor wirelessly.... SO.... After getting some help from Aluratek support I muddled with my router and played with the wireles modes.... Initially I had it set to 'mixed'.... Then changed to b/g only and it worked!.... Tried with another router and the mixed option worked so it was indeed a router issue.... A Linksys/Cisco issue.
    I am not using cheap routers either .... One is the WRVS4400v2 and the other is a WRT600N that is flashed with dd-wrt firmware so Cisco is the culpript here .... Not Aluratek..... Thanks to Aluratek for their help and support!

  • Pritam Jaswal
    Pritam Jaswal Aug 30, 2012

    Yes, you are correct, set it to the setting without the N and it will work. I also called

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Give up, return your product and move on.
The tech support people at Aluratek are well intentioned and helpful. But the product simply can't find or interact with wireless routers. Return it and move on.

Posted on Aug 03, 2009

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