Question about Aluratek AIRMM01 Internet Radio Alarm Clock with built-in WiFi
Aluratek wifi internet radio:
I can connect the device to my wireless network (I see the device in my DHCP clients table), but whenever I tried to retrieve internet radio stations, I'm greeted with a "failed to lookup DNS" error. I've restarted the modem, restarted the router, turned off security, done everything I can think of, but whenever I queue the radio to pull down the station list, I get the same DNS error. This even though all my other devices (3 laptops, ipod touch, and wii) connect the internet flawlessly. Thoughts?
Here's the useless response from Aluratek customer support:
"Failed to lookup DNS, the password is case sensitive, if you are using upper lower case letters you have to key in the correct case otherwise you won't be able to connect your radio. Thanks."
However, Aluratek advised another AIRMM01 owner to obtain a newer modem. I bought a new Actiontec GT724WGR Wireless DSL Modem and that resolved the problem with my AIRMM01F.
Posted on Nov 02, 2009
This is an old question that didn't have a definitive answer, so I hope someone is able to make use of my resolution if they are googling this same problem.
I was having the same problem and spent hours trying to figure it out. Same as everyone else, it worked when wired, but when setup for wireless, "failed to lookup DNS" error. I updated to latest firmware and it did not help.
I created a ticket with Aluratek support and they got back to me pretty quickly. They said to use WEP with a 10 digit numeric password on the wireless router. I had been using 128-bit WEP with a 26 character password and when I tried it with 64-bit WEP and a very basic 10 digit password, it finally worked. However, when I went back and tried to change it to a stronger password, it stopped working again and had the same DNS error. Even if I changed back to my original 10 digit simple password, it wouldn't work. I was only able to get it to work if I disabled WEP altogether. Disabling security isn't an option for me, so I kept trying to find a way to get it to work. I wound up changing the SSID on my wireless router and assigning it the stronger password that I originally wanted to use and it worked. Somewhere on the radio the old SSID is caching some setting that was preventing it from working.
Now my only problem is with the range of the wireless - if I go anywhere outside of the room where the wireless router is, the radio can't find it. I've gone back to Aluratek support and will see if they have an answer for this one.
Anyways, hope this helps someone. Once it is working, this radio is a good product.
Posted on Nov 13, 2010
Give up, return your product and move on.
The tech support people at Aluratek are well intentioned and helpful. But the product simply can't find or interact with wireless routers. Return it and move on.
Posted on Aug 03, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 07, 2014 | Dodge journey mirror. inside rear view
Sep 12, 2013 | Linksys E1200 Wireless Router - Ieee...
Aug 20, 2012 | Aluratek AIREC01F WiFi Internet Radio -...
Jun 25, 2012 | D-Link DIR655 WiFi Router 4port switch...
May 29, 2011 | Sony PlayStation Portable (PSP) Console
May 07, 2011 | Sony VAIO® VGN-FS920 PC Notebook
Mar 09, 2011 | Samsung S5620 Cell Phone
Feb 01, 2009 | Dynex 802.11g Wireless-G Laptop Card
3,116 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: