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sounds like you're using windows media player which is missing a lot of codecs. try installing a simple player loaded with codecs like videolan. be cautious of downloading third party codec packages from the web. they can be a mess to your system.
reinstall your sound card driver using the driver cd that came with the system. download Media Codecs. if same hing happened. you an download VLC player to play you video file instead of using media player.
First check if a windows machine by going to start/control panel/sound and audio devices and see if a sound card is listed. Check the setting under hardware and audio. You need two essentials to play audio files. You need a sound card and the software to play audio files. Most desktop computers come with some type of sound card but you can buy one from a local "Best Buys", "Walmart" online or computer store. They are relatively inexpensive and can be installed as a DIY in an open PCI slot inside the back of your machine or take it to a computer store. Windows Media Player comes with Windows and Apple's Quick time with Macs so that should take care of the player end of things. Hope this helps out. Give me some feedback if it does. Thanks
heres a suggestion go back to xp service pack 2. service pack is very easy to use and more compatibility than sp3. right now my 10 pc's are all xp sp2 and they have no problems about the sound.hope that helps