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Blackberry keyboard problem

All of a sudden, my blackberry keyboard has ceased working. None of the buttons other than the rollyball are working. And the rolly track ball will only allow me to scroll, not select (e.g., select anything). I have tried taking out the sim card, the battery etc. Please help! Thank you

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  • Anonymous Feb 23, 2009

    this is the THIRD phone in less then 2 months the phone works fine and then BAM no buttons work, not side keys nothing. they act like they have never heard of the prob at warrenty place but look at the other postings all over the place only way to fix it get a new one and even that doesnt help :(

  • BBSucks May 24, 2009

    Phone was working fine, then suddenly no keyboard use. Trackball works, but side keys and keyboard keys do not. Cannot even turn it off. Have tried removing battery, but problem remains.

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Hello everyone, this problem is cause by humidity, it is solve leaving your blackberrry rest for a while without battery in a dry place. Blackberry has not mention it but it happens a lot, and it only needs a little quantity of your own sweat to put you in troubles.

Posted on Nov 04, 2009

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I found a solution to the keyboard malfunction problem which has not been discussed on any forum I have looked at. I apologize if this has since been added to this thread as I have not read it in a while. Unfortunately I am pressed for time, and want to make sure others benefit from my discovery. Sorry for the bad Netiquette.

As with many other people I was extremely frustrated by the fact that so many support forums had people who had tried all the solutions, but like me had persisting keyboard issues. So I took a day and tried EVERYTHING I could think of. These are two solutions that I have found to two different symptom sets. I have only tested Bell Blackberry Curve 8330s.

I have now tested these solutions many times on several different Curves. Note none of these phones responded to the other solutions: (Remove battery for 30 seconds, blow dust out of keyboard, preform soft reset, delete archived msgs, update OS, etc..)

[COLOR="Red"][B]Symptom set #1[/B] - “Keyboard and side buttons not responding… only Track Ball scrolling (but not push selection) responding”[/COLOR]


[COLOR="Green"]
[B]Solution:[/B]

[I]This seems to be somehow caused by a function of the Scroll Ball locking out or blocking the input signals from the other buttons.[/I]

1. Turn off your phone by removing the battery

2. While battery is out of phone remove Track Ball
a. First remove the silver disk around the Track ball. This pops out easily with your fingernails
b. The ball will now simply fall out if you turn over the phone. (tap it if need be)
c. **take note of the orientation of each of these pieces so that you can put them back in the correct way. If you lose track of the way they came out, they will only go in the correct way…. Just don’t force anything.

3. With the Track Ball out of the phone, put the battery back in and power up the phone.

4. Check to see if the keyboard is responding. If it is,

5. Put the track ball back in the phone with it still powered on.

6. Test keys and trackball, it should be working now. [/COLOR]


Note: that it is unlikely that this is simply a result of the battery being removed for more then thirty seconds. I have only tested this on Curves that did not respond to repeated attempts at “the 30sec battery pull”. Each time this worked on the first try.











[COLOR="Red"][B]Symptom set #2[/B] – “Blackberry responds to Keyboard keys producing the wrong letters and pressing Track Ball produces random characters”[/COLOR]


[COLOR="DarkGreen"]
[B][B]Solution[/B][/B]

[I]This seems to be caused by the Blackberry reading the battery as partially charged when it is almost dead. I was able to prove this by testing the battery using another device. Although my phone believed the battery to have some charge the battery was actually almost completely dead.[/I]

The solution is simply to charge the phone. All but one of the times I have used this solution the BlackBerry actually started reading the battery as dead immediately after being plugged in.[/COLOR]





Hope this helps... sorry for the long post.



Jay-D McLean

Edmonton, AB, Canada

Posted on Jul 07, 2009

  • 1 more comment 
  •  Private
    Private Jul 07, 2009

    I found a solution to the keyboard malfunction problem which has not
    been discussed on any forum I have looked at. I apologize if this has
    since been added to this thread as I have not read it in a while.
    Unfortunately I am pressed for time, and want to make sure others
    benefit from my discovery. Sorry for the bad Netiquette.

    As
    with many other people I was extremely frustrated by the fact that so
    many support forums had people who had tried all the solutions, but
    like me had persisting keyboard issues. So I took a day and tried
    EVERYTHING I could think of. These are two solutions that I have found
    to two different symptom sets. I have only tested Bell Blackberry Curve 8330s.

    I
    have now tested these solutions many times on several different Curves.
    Note none of these phones responded to the other solutions: (Remove
    battery for 30 seconds, blow dust out of keyboard, preform soft reset,
    delete archived msgs, update OS, etc..)

    Symptom set #1 - “Keyboard and side buttons not responding… only Track Ball scrolling (but not push selection) responding”

    Solution:
    This
    seems to be somehow caused by a function of the Scroll Ball locking out
    or blocking the input signals from the other buttons.

    1. Turn off your phone by removing the battery

    2. While battery is out of phone remove Track Ball
    a. First remove the silver disk around the Track ball. This pops out easily with your fingernails
    b. The ball will now simply fall out if you turn over the phone. (tap it if need be)
    c. **take
    note of the orientation of each of these pieces so that you can put
    them back in the correct way. If you lose track of the

    way they came out, they will only go in the correct way…. Just don’t force anything.

    3. With the Track Ball out of the phone, put the battery back in and power up the phone.

    4. Check to see if the keyboard is responding. If it is,

    5. Put the track ball back in the phone with it still powered on.

    6. Test keys and trackball, it should be working now.

    Note:
    that it is unlikely that this is simply a result of the battery being
    removed for more then thirty seconds. I have only tested this on Curves
    that did not respond to repeated attempts at “the 30sec battery pull”.
    Each time this worked on the first try.






    Symptom set #2 – “Blackberry responds to Keyboard keys producing the wrong letters and pressing Track Ball produces random characters”

    Solution
    This
    seems to be caused by the Blackberry reading the battery as partially
    charged when it is almost dead. I was able to prove this by testing the
    battery using another device. Although my phone believed the battery to
    have some charge the battery was actually almost completely dead.

    The
    solution is simply to charge the phone. All but one of the times I have
    used this solution the BlackBerry actually started reading the battery
    as dead immediately after being plugged in.



    Hope this helps... sorry for the long post.

    Jay-D McLean
    Edmonton, AB, Canada


  • Rishi Roshan Ali Jan 23, 2011

    i hope that you know that copying and pasting is against the fixya TOS...

    I wont report this but please post a link to your source.

  •  Private
    Private Jun 27, 2014

    That was written by me and was certainly not copied from another site. I may have written it in word and pasted it in but it is absolutely not plagerized.

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Hey Jay D .. I have the exact same problem that you discussed in problem #1 ... i popped the track ball out ect... and nothing !! still not working. Any other suggestions ??

Posted on Jul 21, 2010

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