Question about Coby DVD-224 DVD Player

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Dvd stopped playing in the middle of a movie...

I have a brand new coby 224. I maybe played 10 movies in it. I had just started a movie, and the picture froze, half way through. I tried to press stop, and nothing happened. I opened the dvd player, reinserted the movie, and the play symbol, just went around and around. The remote works, because it opens and closes. I tried another movie, one I new was brand new, and it did the same thing. I tried the movie in the dvd player upstairs, and it worked. What's wrong?

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  • Anonymous Jan 02, 2009

    Same thing, at the middle the movie gets frozen, it seems to be a mather of time. 


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  • 563 Answers

I work for Coby technical support. Our customer service phone number is 1-800-727-3592.

Unfortunately, if the player will no longer read any commercial dvd that you attempt to play, the unit is defective and needs to be replaced. Hopefully, since it's brand new, you still have the receipt and can return it to the retailer for an exchange or refund. The unit has a 90 day warranty from the date of purchase. You would need the receipt in order to receive a warranty exchange.

If you feel this solution doesn't deserve a good rating, please let me know why so that I may better assist you. If there is anything more I can do to help, I will!

Posted on Feb 05, 2009

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