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plug it in, then use itunes to restore your ipod to factory settings. Update it then when you want to put music onto the device drag the music over onto yout playlist/music folder for your ipod, click and drag the song you want to your ipod, do not release your mouse button until you see the +copy appear.
I've had this happen a couple of times in the last 6 months. You can get it to play again by chosing the format option from the settings menu. Of course, then you've lost everything you had loaded on to it. Download your music/audio books again and they will play.
i held in the power button for 5minutes,it shut off,then turned it back on.but now i have another problem,now it wont play my music.i cant get the plan so if u could just tell me what u think or know what to do i would really appreciate it.
or formatting it and starting over, see if that helps
easy way to format
1.Shutdown player 2.Hold Rec button 3.Turn player on 4.Plug your player into the PC 5.Go to My computer 6.Find a Icon named 16Mb Format 7.Open that and make a new text file 8.Name it sansa.fmt 9.unplug player and it will say Formatting..... 10.when its finished it will reset , or shut off, when its done turn it on and see if that helps