Question about Microsoft Xbox 360 Console

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Disc drive won't work

Disc drive won't open or close automatically i have to dot it myself then the disc won't spin. Is this something I can fix or do i have to buy a new one? Do i have to buy the same brand as the one in the machine and where can i buy one?

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  • Anonymous Dec 28, 2008

    i have the same trouble how can i open the drive manualy?


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Alright, this means that your disc drive went out.... the part runs approximate 50 bucks off of ebay... that includes shipping and handling... YES! model # for disc drive must be EXACTLY the same... it will say right on your disc drive what kind you need.... For a tutorial on taking your xbox 360 apart... go to this link: .. Alright after that.... DO NOT, I REPEAT DO NOT THROW AWAY YOUR OTHER DISC DRIVE... YOU WILL NEED IT!. or at least the chip from the inside.. This video shows you exactly what to do with your new and old disc drive.: . I had this exact same issue and it works wonders now. you see the chip in your old disc drive has memory for your specific xbox ... since each is unique... GOOD LUCK! :D

Posted on Dec 28, 2008

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1 Answer

Xbox360 disc tray motor won't stop spinning

Hi Matt,

Here is the process for troubleshooting this specific issue:

  • First remove your disc from the tray. I assume you have already done this.
  • Ensure your faceplate (the front of your system) is on correctly. Sometimes these can become loose and off kilter. Press the two edges firmly with your hands and "push" it into place.
  • Push the eject button. Although it hasn't worked in the past, adjusting the faceplate may correct the issue.
  • If that doesn't work, move the disc tray drive gently from left to right when it is open. Again, be gentle-- what we're trying to do here is slightly adjust the disc tray in case it isn't entering your system properly.

Still not working? Time to send it to Microsoft for repair. You can find all of that information on their official support site. Click here for more details.

Hope that helps!

Feb 10, 2012 | Microsoft Xbox 360 Console

1 Answer

When I turn my system on it just says open tray even if it has a disc in it. It just started this recently and I have already tried a laser eye cleaner and still nothing.

It sounds like your DVD drive's laser has stopped working. You will need to contact Microsoft to come and repair your console. Hopefully you still have a warranty on it. If not there are plenty of tutorials online to show you how to replace one yourself.
It's not an easy job. There is information on your original disc drive that lets the xbox know it belongs to it. If you swtich the drive without swapping out the boards on the inside of the drive your xbox will not recongnize it and it still wont work. Also the drive needs to be the same model of the old one. You can get around this by flashing the new drive but still that is not easy. Here is what I did instead of doing all that. 
After receiving an xbox 360 from a guy wanting to sell it the other night I realized it had this problem without me knowing it when I got it. After trying EVERYTHING e.g. tapping, cleaning, moving laser back, and multiple other tricks I realized the disk would not spin. All it says is "open tray" and will not read. If all else has failed and you really have not use for it now this is worth a shot. 
After opening it up you take out the disc drive and unscrew the 4 screws to open it. Take the lid off and plug everything back into the drive. If you have the BenQ drive you will notice if you press on the sticker it gives way a bit. Peel off the sticker and you will need to take the magnet out that holds the disc in place. Do this by twisting the magnet part in one direction and the plastic piece in the other.If your drive is different it might not be the same. 
Plug the xbox in without putting the case and everything back together, just leave it open. Put the disc in. Take that magnet you took out and put it magnet side up on top of the middle of the disc. Turn it on by either the remote or there is a tiny button if you look closely where the power button would be. 
If the disc starts spinning and trying to read then you should be able to play.....if not here is what you need to do. When it says open tray press the eject button. Then put the tray back in. Carefully start forcing the disc to spin but make sure to not scratch the disc. There is something wrong to where it won't spin itself because it it locking up. If you can get it to start spinning it will read it and continue spinning on its own and you should be able to play the game. 
There is actually one video I found of how to go about doing this if you need help here: Go to youtube and look for solutions and if they all fail its worth a try. 

May 06, 2011 | Video Game Consoles & Games

2 Answers

The disc won't spin

Hi, It could be one of 2 things, either your laser is on its way out or the motor in the dvd drive has run out of lubricant. The latter is quite obvious as the drive will be noisy when spinning!!!, if ur tech savvy and are capable of doing so, remove the drive from the xbox and open up the drive casing, the motor is situated under where the disc sits on the little black disc.
There are 3 screws holding the motor in place, remove them and with gentle pressure pull the black section from the motor, clean thoroughly then place a couple of drops of wd40 or three in one oil onto the shaft. Re-assemble and that should fix your problem.

Apr 12, 2010 | Sony PlayStation 2 (PS2) Console

1 Answer

Problem with disc reader

the motor that drives the laser is broke solution get a new drive or motor

May 04, 2008 | Microsoft Xbox 360 Console

8 Answers

Xbox 360

Listen to your dvd drive to see if it spins up or not when you put the disk in. If it does spin normally then you will be need a replacement laser.

If it does not spin correctly. The motor is stuck, sometimes if you open out the tray and stick something into the drive and give it a spin it will free the drive.

Check out this link if you have the Hitachi dvd in your xbox360


Mar 18, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 opens automatically

I just solved this problem, very simple actually. Possibly can happen when the drive WILL close, but then loud noise as it tries to spin the disc up. Open the drive up (4 little screws on the bottom) and lift the lid up. If you look on the top white magnet spinner, the bottom side of the magnet system broke off of the disc motor. It will look like a little metal ring stuck to the white spinner thing whatever it's called. I popped that off and examined it, then used some krazy glue to stick it back on the motor spindle and it's away and going now. The reason the drive will not close, is because when the little magnet first breaks off it can get misaligned then when it tries to shut it gets in the way. The MAY be the cause to the problem. I fixed this issue today with mine, hitachi drive.

Jan 14, 2008 | Microsoft Xbox 360 Console

7 Answers

Xbox 360 disc drive

To april23

what has most likely happened is that the magnet which holds disks in place has dis-lodged and is now stuck to the roof of the dvd drive. Unfortunately the only way to resolve this would be to open up the xbox 360 and open up the dvd drive to fix.

So if you're not confident at this or in doubt in any way I'd contact Microsoft first if it's still under warranty, if not then it's a case of opening up the drive yourself I'm afraid.

Note. Does the drive attempt to spin up when you put a disk in?

Or does it just make small noises then nothing except "open tray" on screen?

Oct 07, 2007 | Microsoft Xbox 360 Console

2 Answers

X box 360 broke

The only solution really is to open your 360, open the DVD drive and try to see if you can posibibly unfreze the drive. Its possible that you are going to have to put a new drive in it. I would just send your console off, even though you'll have to wait on the Halo experience. If you do open your console, you're going to void your warranty and Halo may cost you a whole 'nother $300. When and if you open your console, you will need to check if the laser is operational. With the console open (check Google for a huge list of how-to-open-it guides) go on ahead and remove the cover from the DVD drive, but keep the DVD drive still placed in the Xbox 360. Hook-up your power and video cable and go ahead and press the eject button (you can place this back on without putting the console back together, even though its ness. to take it off during the disassembly) and watch the tray. Listen and watch for any resistance, stuttering, swaying to one side (hold the console flat), and scraching. It should be very smooth and automatic. Then procede to close the tray but this time watch the laser. Don't look directly over the laser, but try to catch if it lights up (red) and it may even move a little at you. Again, everything should be smooth and automatic. Now for the slightly tricky bit. Take the worst possible game in your collection (King Kong?) and place it on the open tray (open tray, place disc on tray) and then close the tray. Hold the 360 as flat as possible or don't hold it at all (the latter option is better if you have a table nearby) and watch the disc, always ready to press the eject button if something goes wrong and your disc spins out of control and/or you hear scratching. An alternate, safer method of checking to see if the disc spins is to take a fridge magnet and place it on the center spindle magnet and let the disc spin (the magnet, just like the one in the DVD drive cover, hold the disc in place as it spins at super-sonic speed!). Just use the very simple process of emiliation to determine the root cause of your DVD drive problems and then repost. Just remember that this voids your warranty and only open your console if you're sure that you want to try to fix it and you are willing to accept that you may be left with a brick afterwards. That's it for what you should do to diagnose the problem, good luck!

Sep 30, 2007 | Microsoft Xbox 360 Elite Console - Black

3 Answers

Xbox does not read discs.

Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply. All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor. Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.

Aug 16, 2006 | Microsoft Xbox Console

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