Ice Dispenser not working on PSS26SGPA Stainless Side by Side
It appears that I need to replace the entire ice bucket and auger assembly in the freezer as it stopped dispensing ice cubes. As far as I can tell the actual motor is working as the bracket that is mounted to the motor and turns the auger mechanism appears to be rotating freely.
My concern is an inherent problem or other underlying cause for the problem for several reasons.
1) I already replaced the plastic drice cup, which acts as a gasket/bearing at the rear of the auger about 6 months ago as it was split and all chewed up allowing the auger to slip and not turn properly. That fixed the problem for about 5 months, but now the ice dispenser just makes noise and a halting grinding with empty thuds with no ice.
2) The whole bucket and auger mechanism seems poorly designed with cheap components which handle the constant torque. This is not a cheap refrigerator by any means and it is only 3 yrs old. The bucket & auger assembly is about $90-$100.
Could there be another root cause and is this a common complaint with these units? I am not pleased with what appears to be an achilles heel to a nice refrig/freezer.
Any commentary / expertise would be appreciated.
Re: Ice Dispenser not working on PSS26SGPA Stainless Side...
This is a common problem with this GE and "lookalike" models. The dispensers first break the front plastic drum that holds to the auger and eventually cracks the rear circular sleeve as well. Pieces from the drum usually fall off and are even dispensed with ice ... eventually the drum is damaged enough that the auger no longer operates. The motors on these units, however, continue to operate.
You can receive the replacement parts needed to make the ice maker auger operate again by visiting the GE parts website. A usual repair will run $40-60. Unfortunately, the design of the replacement drum has not changed, so be prepared for this to happen again.
Re: Ice Dispenser not working on PSS26SGPA Stainless Side...
I have a Kenmore Side by Side with the same problem. Sears says the dispenser can not be replaced as a unit. I have to remove the bucket and free the cubes jamed in the dispenser by hand weekly. I've found the same problem listed for Whirlpool Side by Sides. Appears like a design change is needed.
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I have this identical unit and have had this identical problem. What we do is remove the entire ice container from the refrigerator and shake it to break up the ice inside or we remove large chunks of adjoined 'cubes' and replace the entire tray/container and it has worked fine for us thereafter.
THere is a plastic "hub" at the back of the bucket which attaches to the auger. THE "hub" catches a "fork" like device at back of ice maker which turns. The "fork" turns and in turn is supposed to turn the auger. That plastic hub could be torn up, broken, jammed, or otherwise not working correctly. That is what is wrong with mine.
Pull the ice bucket out, then hold in on the door light switches and while you push a glass into the button for ice (may require two people). Ice dispenser and auger will only work, when you push for ice, when the freezer door is closed, so by holding the light switch(s) in the off position with door open you can simulate door being closed. If you can push the button and see the auger drive turn (with ice bucket out) then check to see if you have some ice stuck between the blades on the bucket, if the auger motor doesn't turn, it may be "ice frozen". Common problem. Remove motor, let sit on counter for about three hours and then reinstall, if it then works then check for water dripping from the fill tube, where the water comes into freezer for the ice maker, and see if it is dripping onto auger motor.
If you put auger motor back in and it still won't turn then more and likely you need an auger motor.
Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry
rmielsen and PhyllisForbe, Your refrigerator has an auger motor that causes the ice to be dispensed when you press the ice selector on the front of the refrigerator. You could have several possible problems that will gives you the same result. The auger motor could be at fault. The ICE selector part of the control panel of the front of the refrig could be at fault. To isolate to auger or control... do the following. Remove the ice bucket or auger assembly from the freezer. Reach into the freezer compartment where the auger assembly normally would be. You should be able to see a "horse shoe shaped metal drive assembly" that would mesh with the auger assembly (ice bucket) to turn the cork screw shaped auger. Try and turn the auger drive assembly in rear of freezer to determine if motor armature is free. The is somewhat difficult to do because the auger motor is high torque, slow rpm motor, but it should turn if it is good. Sometimes the auger motor will become stuck due to a water leak, inactivity, high humidity during a defrost cycle, etc. The more possible suspect is the ICE selector assembly on the front of the refrigerator. If any function on the refrig fountain dispenser control panel goes bad...then the ice/water control assembly will need to be replaced. Hopes this helps you! HandyHenry
I just finished replacing the ice auger in my GE HSS25GFPA side-by-side and offer some suggestions/hints.
The auger (WR17X11705) was available locally (Appliance Parts Co., $28.97). This fits many other refrigerators. The replacement took a little under 2 hours. I estimate these hints may cut the time by one-half.
There are only 4 screws in the entire ice drawer assembly. It possibly was not necessary to remove the control rod. The other 3 screws hold the front cover. There are also 2 tabs holding the top of the cover.
The most difficult part of the repair was removal of the plastic assembly housing the crusher blades and the front bearing of the auger. This is held in place by only 2 large square tabs on the sides. There is enough space to get ONE side to release BUT to get both released required careful prying with thin-bladed screwdrivers (and prayer). These "tabs" don't push in, rather the drawer flexes out. Once released, the unit slides up and angles to allow removal of the auger/crusher. Re-assembly could not be easier. Stainless sheet metal screws would probably work if you do break something.
Remove the clear inside cover of the crusher assembly and the "C" clip on the threaded end of the auger shaft to separate the auger from the crusher.
And now for my PRIMARY reason for sharing my experience - the %#$@ plastic nut/bearing is a LEFT-HAND THREAD. I only realized this when trying to bend my make-shift split screwdrive back and the SOB loosened right up!
Carefully note the locations and orientations of the blades and spacers as you move them from the old to the new auger.