Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator
It appears that I need to replace the entire ice bucket and auger assembly in the freezer as it stopped dispensing ice cubes. As far as I can tell the actual motor is working as the bracket that is mounted to the motor and turns the auger mechanism appears to be rotating freely. My concern is an inherent problem or other underlying cause for the problem for several reasons. 1) I already replaced the plastic drice cup, which acts as a gasket/bearing at the rear of the auger about 6 months ago as it was split and all chewed up allowing the auger to slip and not turn properly. That fixed the problem for about 5 months, but now the ice dispenser just makes noise and a halting grinding with empty thuds with no ice. 2) The whole bucket and auger mechanism seems poorly designed with cheap components which handle the constant torque. This is not a cheap refrigerator by any means and it is only 3 yrs old. The bucket & auger assembly is about $90-$100. Could there be another root cause and is this a common complaint with these units? I am not pleased with what appears to be an achilles heel to a nice refrig/freezer. Any commentary / expertise would be appreciated. Thanks,
This is a common problem with this GE and "lookalike" models. The dispensers first break the front plastic drum that holds to the auger and eventually cracks the rear circular sleeve as well. Pieces from the drum usually fall off and are even dispensed with ice ... eventually the drum is damaged enough that the auger no longer operates. The motors on these units, however, continue to operate.
You can receive the replacement parts needed to make the ice maker auger operate again by visiting the GE parts website. A usual repair will run $40-60. Unfortunately, the design of the replacement drum has not changed, so be prepared for this to happen again.
Best of Luck.
Posted on Jul 30, 2008
I have a Kenmore Side by Side with the same problem. Sears says the dispenser can not be replaced as a unit. I have to remove the bucket and free the cubes jamed in the dispenser by hand weekly. I've found the same problem listed for Whirlpool Side by Sides. Appears like a design change is needed. T. Macaluso
Posted on Oct 05, 2007
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Replacement parts can be
purchased at any of the following web sites:
Before going to buy any parts
Go through this troubleshooting help links.
This is list of refrigerator problems,
which is normally faced in refrigerator.
You can go through the details, by clicking the link below:---
Refrigerator is not cooling properly?
Both refrigerator and freezer not cooling properly in refrigerator?
The ice maker not working: ---
Compressor not running on refrigerator?
Water dispenser not working on refrigerator?
These will help.
Dec 22, 2012 | Refrigerators
Feb 02, 2011 | GE GSS25WSTSS 25.4 Cu. Ft. Side-by-Side...
Jul 19, 2010 | GE Profile 25.6 Cu. Ft. Side-by-Side...
Mar 24, 2010 | GE Profile 26.6 cu. ft. Side-by-Side...
Oct 09, 2009 | GE Profile PSW26P Stainless Steel Side by...
Jul 25, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator
Jan 30, 2009 | Whirlpool Gold White-on-White 21.9 cu. ft....
Nov 22, 2007 | GE Profile 26.6 cu. ft. Side-by-Side...
Aug 16, 2007 | GE Profile PSW26P Stainless Steel Side by...
Dec 27, 2015 | GE Profile PSW26P Stainless Steel Side by...
594 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: