Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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Ice Dispenser not working on PSS26SGPA Stainless Side by Side

It appears that I need to replace the entire ice bucket and auger assembly in the freezer as it stopped dispensing ice cubes. As far as I can tell the actual motor is working as the bracket that is mounted to the motor and turns the auger mechanism appears to be rotating freely. My concern is an inherent problem or other underlying cause for the problem for several reasons. 1) I already replaced the plastic drice cup, which acts as a gasket/bearing at the rear of the auger about 6 months ago as it was split and all chewed up allowing the auger to slip and not turn properly. That fixed the problem for about 5 months, but now the ice dispenser just makes noise and a halting grinding with empty thuds with no ice. 2) The whole bucket and auger mechanism seems poorly designed with cheap components which handle the constant torque. This is not a cheap refrigerator by any means and it is only 3 yrs old. The bucket & auger assembly is about $90-$100. Could there be another root cause and is this a common complaint with these units? I am not pleased with what appears to be an achilles heel to a nice refrig/freezer. Any commentary / expertise would be appreciated. Thanks,

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Re: Ice Dispenser not working on PSS26SGPA Stainless Side...

This is a common problem with this GE and "lookalike" models. The dispensers first break the front plastic drum that holds to the auger and eventually cracks the rear circular sleeve as well. Pieces from the drum usually fall off and are even dispensed with ice ... eventually the drum is damaged enough that the auger no longer operates. The motors on these units, however, continue to operate.

You can receive the replacement parts needed to make the ice maker auger operate again by visiting the GE parts website. A usual repair will run $40-60. Unfortunately, the design of the replacement drum has not changed, so be prepared for this to happen again.

Best of Luck.

Posted on Jul 30, 2008

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Re: Ice Dispenser not working on PSS26SGPA Stainless Side...

I have a Kenmore Side by Side with the same problem. Sears says the dispenser can not be replaced as a unit. I have to remove the bucket and free the cubes jamed in the dispenser by hand weekly. I've found the same problem listed for Whirlpool Side by Sides. Appears like a design change is needed. T. Macaluso

Posted on Oct 05, 2007

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1 Answer

Ice maker dispenser gets stuck. auger will not turn in the ice bucket. motor that drives auger tries to turn, but something in the front of of the auger/dispenser prevents it from turning.

I have this identical unit and have had this identical problem. What we do is remove the entire ice container from the refrigerator and shake it to break up the ice inside or we remove large chunks of adjoined 'cubes' and replace the entire tray/container and it has worked fine for us thereafter.

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My ice maker makes plenty of ice, no problem with the water either. My problem is that the auger will not turn to dispense the ice out of the bin. The motor kicks on when you push in the buttom, however it...

Pull the ice bucket out, then hold in on the door light switches and while you push a glass into the button for ice (may require two people). Ice dispenser and auger will only work, when you push for ice, when the freezer door is closed, so by holding the light switch(s) in the off position with door open you can simulate door being closed. If you can push the button and see the auger drive turn (with ice bucket out) then check to see if you have some ice stuck between the blades on the bucket, if the auger motor doesn't turn, it may be "ice frozen". Common problem. Remove motor, let sit on counter for about three hours and then reinstall, if it then works then check for water dripping from the fill tube, where the water comes into freezer for the ice maker, and see if it is dripping onto auger motor.

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2 Answers

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The icemaker makes ice, but it won't dispense.

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1 Answer

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Try using a putting knife, just apply slight pressure in different spots shoud just snap in.. cant break what already broke

Aug 16, 2007 | GE Profile PSW26P Stainless Steel Side by...

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