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Check with the HTC support center helpline or visit the nearest support center should have the contact numbers in the user manual "for the driver for vista". Also please show your phone the service center as there has been lots of patches for the models OS for correcting lots of problems which were present...should correct most of your problems and for sync try using bluetooh or if cable problem is preseistent after all the correction..don't waste time just sync using bluetooh, if not inbulit in your system by an additional bluetooh module hardly costs anything, works great and fast..have a nice day.