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Help please - Computers & Internet

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  • jordanrunesc Dec 28, 2008

    I was wondering if you could help me with a problem, my girlfriend is having trouble with using USB devices on her laptop, When she plugs a Ipod or a Camera etc into one of her USB ports, Her laptop will automatically turn off and restart itself, giving the message "Windows has recovered froms a fatal error" But if it restarts while the USB is still plugged in, A error comes up saying "Operating System Unavailible" Please help

  • jordanrunesc Dec 28, 2008

    Yes, It starts Up fine if nothing is in the USB ports, When startup IS running and there is a Usb device in the port, The message "Operating System Unavailible" Appears but as soon as it is romoved Start Up Continues

  • jordanrunesc Dec 28, 2008

    My girlfriend has told me it is a

    Compaq presario V4000

  • jordanrunesc Dec 28, 2008

    Im talking to my girlfriend on msn so i can tell her what to do when you tell me, if thats ok with you?

  • jordanrunesc Dec 28, 2008

    Shes doing that now, Whats next?

  • jordanrunesc Dec 28, 2008

    The problem with the Laptop though, is that, when ever a USB is plugged in while the Computer is running, the Laptop Restarts Stating its recovered from a fatal error, But i shall do that now

  • jordanrunesc Dec 28, 2008

    She said it is approx. 2.5-3 years

  • jordanrunesc Dec 28, 2008

    it is under warrenty

  • jordanrunesc Dec 28, 2008

    No thats ok, she has the information of the company, Thank you for your help, Thanks

  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    ok, could you tell me the make and model number of the laptop please.

    Thanks


  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    does it star up ok and run fine when the is nothing in the usb ports?

  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    What do you need help with?

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  • 51 Answers

Perfect...ok,
are you talking to me on that laptop at all, we may have to reboot it a couple of times and change some setting but not in windows

i am just hoping you have another computer at hand if you are talking to me on the one that needs fixing i will need you to go to a different computer

Posted on Dec 28, 2008

  • 4 more comments 
  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    ok, what i need you to do is Open Computer Setup by turning on or restarting the
    computer. Press f10 repeatedly until setup has loaded

    there should be a option in the settings 'boot configuration' or 'boot priorities'



  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    it is hard to explain without seeing the screen but move the 'usb drive' or 'flash card' as the lowest priority in boot settings

    when done, click and save and try rebooting with something in the usb ports to see if it works or not

    sorry about this, it is hard to explain

  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    sorry, i thought you had the devices in the already, sorry, i miss-read the post

    opologies

    sounds like there is something physically wrong with the usb ports
    how old is the laptop?


  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    sounds like the USB ports are surging a little.
    PC's and Laptop are designed so when they detect eve the slightest problem with power, the computer will restart to protect itself and the data inside it

    Is it still undear any warrenty?


  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    I would definatly get them to deal with the problem bacause the issue is physical and there is nothing we can do to fix those problems, it has to be done by the manufacturer

    do you want me to get you contact details for the Compaq presario V4000?

  • Christopher Sherwood
    Christopher Sherwood Dec 28, 2008

    I am really sorry i could not help you anymore with that issue but thank you for your patience, much appreciated.

    Have a happy new hear


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