I just swapped phones between my wife and daughter. My wife never used the voicemail on the older phone, a Razr, and now my daughter would like to set it up. There is a message there to get, but we keep getting the message "invalid security code". how do we reset everything?
If your wife never reset the codes when she used the phone, the "unlock" 4 digit PIN code is usually 1234, or sometimes the service provider resets it to the last 4 digits of your cell phone's number before sending it to you.
The SECURITY code is a 6 digit code which is set to "000000" when the phone is first sent to you and since your wife never used it that should still be it. I'd try entering 000000 for the "invalid security code" message you are getting and see if that does it.
Some service providers may reset that security code before sending the phone to you too, so if any of those codes don't work you'll have to call your cell phone service provider to find out the codes.
This info about all the codes was in my Razr V3 manual.
Hope it helps.
If that does work for you and you can get into voicemail, then to reset the codes to your own personal ones go to ....Settings > Security > New Passwords and reset them.
If you get to the voicemail message screen and the message stored there, (it's probably a message from the service provider) you have to call the voicemail number to retrieve the message, I just press the keypad "dot" on the top right side under where it will say "call " and it dials & brings me to my voicemail. The voicemail number should be stored in the phone, but because it was never set up you may have to call the provider to do so, I can't remember if it was already in there or not when I first set my phone up.
Anyways......Good Luck & Happy New Year ; )
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It could be that the phone is delayed in ringing. Try placing a test call and see how many times it rings in the phone you are calling from before it rings on the phone. Then you can determine if the phone is delayed in ringing. If you hear ringing and the phone rings once and then it goes to voicemail then there may be a setting on your phone that is causing this.
You'll need to contact your provider or access your account either in a store or if you have online access to your phone account. The voicemail password has to be reset by going through customer service, a salesperson, or if you can login to your account, you can change it yourself.
This is a common problem, most often fixed by calling your voicemail from another phone and checking the messages. Call your mobile, press * when the voicemail answers, and then enter your pin code. If you don't have any voicemails, leave one first, then call back from the outside line and clear them out.
Which mobile service carrier do you use? Are you trying to setup voicemail to play your messages on your phone, or are you trying to setup greetings and what not inside of the voicemail?
Your voicemail settings depend on where you live, and there are hundreds of different access numbers. If you are trying to setup the phone to connect to voicemail and are on Cingular/AT&T, call them at 800-331-0500 from a different phone and they can walk you through the setup easily since they have access to the appropriate voicemail access number for your location.
have you tried the faqs.from here http://motorola.com/consumer/v/index.jsp?vgnextoid=06e1dd9fc0e2b010VgnVCM1000008206b00aRCRD&ps=y&pg=PG_TYP_00002&show=globalSupport&productID=48bfe2f9eb3d9010VgnVCM1000008206b00aRCRD
It depends on which carrier the prepaid was with.
if The original prepaid and your wifes plan are both with the same carrier then it should be no problem just swap the sim over.
eg ( telstra to telstra ) or Optus To optus.
If the v3 is an Optus predaid and your wifes sim is a telsra plan then it wont accept the sim as the carriers lock the prepaid phones to their network