Question about SanDisk Sansa e250 MP3 Player

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Songs not showing up

I have a Sansa e250 and use Rhapsody to download music. When I plug the device to my computer and click on it to view the files, all of the songs are listed. But when I unplug the device and it refreshes the database, the songs are not on the device. What's going on?

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Re: Songs not showing up - SanDisk Sansa e250 MP3 Player MP3 & Digital Media Players

Renew Rhapsody sub and resync

Posted on May 26, 2008

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1 Answer

When on click on my sansa e260 in Rhapsody I see

Try the following method to see what is on your Sansa e260

Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.

If you want to delete some or all of the files do the following:
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
Good Luck,
I hope this helps

Nov 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Can't add or remove music off my Sansa Rhapsody 2GB

first try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will work again

I hope my post was helpful let me know!!!!

Mar 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Deleting songs.

Your DB might be corrupt. Folow the delete procedure one more time:
Delete Music Files
1) Connect your Sansa to the computer.
2) Select Open device to view files using Windows Explorer on initial
3) Select the place where you want to delete music files from
4) Highlight and delete the music file/s or folder from My Computer\Sansa
folder. (You can also select from a variety of music
software programs to transfer/synchronize your files).

If that fails, go ahead and update the firmware - it will delete everything, and allow you to start over from scratch among other things.

-Tha Mp3 Doctor

Feb 16, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

How do i synchronize my subscribtion

I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings

SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: 
4. Click on this links if you are asked to synchronize your device with rhapsody? 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 

SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Cannot delete the songs on mp3

I do mine through Windows Media Player
1)Plug in Sansa
2)Open up Windows Media Player and wait for the Sansa e250 icon to show up under the library. First time, might say 'What device is this' or 'Autoplay'-for autoplay,you click 'sync media files to Sansa e250 using WIndows Media Player'
3)When library shows, click 'Sync' if it is not already there.
4)Just simply click and drag the songs you want from the computer library to the list pane on the side.
5)Once your done, click 'Sart sync'

1)Plug in
2)Wait for the icon under Library in WIndows Media Player
3)Go to Songs under Sansa e250
4)Right click desired songs and choose Delete. You only want to delete from Sansa e250-nothing else


Dec 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant remove songs

try opening it up in rhapsody or windows media player and delete the songs through there.:

  1. open either rhap or wmp
  2. the devices should be in a tab to the left (rhap) or on the top (wmp)
    1. for wmp, it might be in a tab in a tab
  3. click on the music "+"
  4. and from there delete the music

Apr 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sync problems ...

The instructions with pictures are on pp. 13-19 of the user's manual:
Loading Music
You can transfer music from your computer to the Sansa player using the dragand-
drop method or using music managing software like Windows Media Player.
Drag and Drop
Follow these steps to drag-and-drop music to your Sansa e200 player:
1. Connect your Sansa e200 player to your computer.
2. Select Open device to view files using Windows Explorer on
initial connection.
3. Double-click on Sansa device.
4. Double-click on the MUSIC folder.
5. Drag and drop music files from your computer to My
Computer\Sansa e200\...\MUSIC.
Windows Media Player
Before you can create playlist and transfer (or synchronize) them to your
Sansa player, you need to show Windows Media Player where your songs are
Adding Music Files to Library…
1. To add music files to WMP 11’s library, please follow these steps:
2. Click the arrow below the Library tab.
Loading Content 14
3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, click one of the following options
then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, as well as any files
stored in the public Music, Pictures, and Video folders that everyone
who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, the files stored in the
public Music, Pictures, and Video folders, as well as the files stored
Loading Content 15
in the personal Music, Pictures, and Videos folders that belong to
other users on your computer.

Mar 12, 2008 | SanDisk Sansa e250 MP3 Player

5 Answers

Deleting music off of my sansa E250r!!HLP ME

If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.

Btw, Real Player should do fine as well.

Dec 22, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 keeps freezing

If you're checking that its empty in your rhapsody program, you might want to click on My Computer and then click on your Sansa mp3 player and then go into music files and delete everything. If u want to delete everything, including videos and pictures, you can go into your rhapsody account, plug in your mp3 player and right click, scroll down and click on "format" this will hopefully delete everything on your mp3 player...if u don't apply to any of these, well....sorry i don't know how to help.

Dec 08, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Deleting songs

Chances are that you are using windows xp. open up your sansa folder to where it says pictuer, movies, ect. look at the picture to see what to do. In your player folder click tools --> folder options --> View. Under hidden files and folders click 'show hidden files and folders, click ok. The music folder would now show up where the videos and pictures are. Simply open the music folder and delete the ones you do not want. By default the songs are sorted by artist --> album --> song.

Mar 16, 2007 | SanDisk Sansa e250 MP3 Player

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