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Logitech QuickCam E3500 to use with Yahoo Messenger

I purchased this camera for using for Webcamming. Under my camera source, it shows something about Microsoft, but Logitech is not an option. I installed and completely uninstalled 5 times now and exchanged my cam four times. HELP ME!!!!!!!!!!!!!!!!!!!! My YM friends, only see a black screen. I can see myself on cam screen but on my YM screen, it is also black for me. i have a logitech 3500 and it will not connected to yahoo try ed to re down load have try ed technician he said it was the cam is new and the old one was doing the same thing the new one worked for 1 min and then would no t go with yahoo

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  • Anonymous Dec 29, 2008

    got the same problem and no solutions yet!

  • onesaxychic Jan 04, 2009

    I'm in the same boat, I have been doing research and have come up with Yahoo Messenger only supports VFW webcams and the VFW file is missing for my cam and I can't figure out how to get it.

  • Anonymous Apr 29, 2009

    hello...i have same problem...

    i have logitech quick cam e 3500 and same thing happend to me every day..on messenger,skype my cam works great,but on yahoo i have black screen and nobody can see me but i see theme on they camera..

    i look in my statistic and bandwith says 00kb.s...

    like its not upload at all..but wy only on yahoo??? help meee!!!!


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2 Answers

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  • Expert
  • 8,637 Answers

Normal 0 Probably has corrupt driver.
Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web do this.

Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 31, 2009

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  • Logitech Master
  • 2,130 Answers

1st You download Webcam Driver.
Logitech QuickCam E3500 to use with Yahoo Messenger
After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

Posted on May 25, 2013

1 Suggested Answer

  • 162 Answers

SOURCE: Logitech QuickCam E3500 to use with Yahoo Messenger

  • Is there enough light in the room? Flip a switch to light up the room a bit more.
  • Is your camera functioning properly? Try your camera alone; separate from Yahoo! Messenger, using the manufacturer's software that came with the camera.
  • Yahoo! Messenger might have the wrong camera selected. Follow the steps below to change your camera source.
  1. Click "Messenger"
  2. Click "My Webcam.
  3. Click "Messenger" again.
  4. Select "Preferences."
  5. Click "Webcam."
  6. Click "Camera Source."
  7. Click the pull-down menu and select the camera you want to use.
  8. Click "OK."
If that doesn't work, your friend might have one of the same problems with the camera on his or her end. They should try the same steps to see if that helps.
Hopefully the info here will help get things running smoothly!

Posted on Nov 24, 2008

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  • Is there enough light in the room? Flip a switch to light up the room a bit more.
  • Is your camera functioning properly? Try your camera alone; separate from Yahoo! Messenger, using the manufacturer's software that came with the camera.
  • Yahoo! Messenger might have the wrong camera selected. Follow the steps below to change your camera source.
  1. Click "Messenger"
  2. Click "My Webcam.
  3. Click "Messenger" again.
  4. Select "Preferences."
  5. Click "Webcam."
  6. Click "Camera Source."
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If that doesn't work, your friend might have one of the same problems with the camera on his or her end. They should try the same steps to see if that helps.
Hopefully the info here will help get things running smoothly!

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You can go to the camera's site and track down the proper drivers etc and download it that way (your camera's make and model}
or
Take the cd to a friends house and have them email you the entire install
or
have a friend upload it to a free storage internet sight.(like, http://www.yousendit.com/) where you can download it later directly to your computer.
Or
Have them do a file transfer to you using msn messenger or yahoo messenger.
Thank you and good luck *s*

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http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

download the latest drivers. Then go into the yahoo messanger setup and setup video chat to use the camera. If you are having problems doing this.. uninstall anything camra related and start over.. installing the latest software from logitech before plugging in your camera.

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