Question about Rosetta Stone Japanese Level 1 & 2 for PC, Mac

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Where do i find the numbers to activate my rosetta stone?

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  • Anonymous Mar 17, 2014

    i have had rosetta stone for a while and its been working fine but suddenly its saying network communications error cannot connect to remote host.. i know it means i dont have the script installed but i need to know how to fix it

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The numbers will be on the box or in the manual.

Posted on Dec 28, 2008

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  • 4 Answers

SOURCE: I have Japanese levels 1,2 and 3 for rosetta

The problem is related to the FNPLicensingService.exe service and FNInterface.dll file.

The first thing you can try is open Rosetta Stoneto and kill the FNPLicensingService.exe in task manager. This may or may not give you access to Rosetta Stone.

If that doesn't work, install Rosetta Stone on another computer (your license will allow two machines) then copy the rosetta stone directory from program files to the new system. Then open Rosetta Stone and it should be fine.

Before doing either of these things it's best to delete the c:\program data\rosetta stone\tracking.id file.

Posted on Sep 12, 2009

6ya6ya
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Posted on Jan 02, 2017

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Rosetta Stone has a support document on how to fix this:

http://success.rosettastone.com/articles/en_US/Text/Rosetta-Stone-Version-3-Freezes-After-I-Select-My-Username/?q=null&l=en_US&fs=Search&pn=1

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I have used my software for more than one year on the same computer without any problems until now. It will not let me engage into any lessons. It says I have to activate it. When I click to activate it...


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Error 2123 appears when loading rosetta stone


I started getting "Error 2123" recently, and spent A LOT of time searching for the fix. Here is what finally worked:

Find the hidden file "tracking.db3". It's in the hidden folder "ProgramData/Rosetta Stone" under the "C:" directory. Copy and paste it to the Rosetta Stone install directory (Program Files/Rosetta Stone).

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I accidentally moved my Rosetta Stone file to the trash and emptied it in an attempt to uninstall. However, when I went to re-install they said I can't because there's a newer version already installed....


open the trash folder, select the rosetta stone file(s) and click restore. You may need to select a unique directory to install the files to avoid conflict with the other version.

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The problem is related to the FNPLicensingService.exe service and FNInterface.dll file.

The first thing you can try is open Rosetta Stoneto and kill the FNPLicensingService.exe in task manager. This may or may not give you access to Rosetta Stone.

If that doesn't work, install Rosetta Stone on another computer (your license will allow two machines) then copy the rosetta stone directory from program files to the new system. Then open Rosetta Stone and it should be fine.

Before doing either of these things it's best to delete the c:\program data\rosetta stone\tracking.id file.

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you can press SHIFT+ALT to change keyboard language
Also verify in control panel - regional and language options , languages tab, at details if is installed new languages for your keyboard

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