Question about Pantech Matrix Cell Phone

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Connecting phone hey, so i want to put music on my matrix, and i bought LG cable fromthe store and installed active sync, every time i connect my phone iget the bubble saying USB not recognized, and it goes on saying likeits malfunctioning and not registering with the computer, do you haveany idea if its a faulty cable or what do i have to do to get it towork?

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  • Anonymous Feb 18, 2009

    I'm having the same problem. I know all my USB ports work just fine but no matter what port I put it into it won't connect the phone. Even when I plug the phone it, it says hardware detected... so I know the phone is being read... but it won't detect it in the program.

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  • Pantech Master
  • 13,433 Answers

Try another usb port, and try it on another computer.

Posted on Dec 28, 2008

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I found the solution.

First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.

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