Question about Canon MX300 Office All-In-One Printer

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Canon Pixma MX300 fax vs voice

I'd like the fax machine to receive a fax if nobody is home but return control to my answering machine if it's not a fax. So far I can only make one or the other happen by setting the number of rings on each. The one set to the lowest number of rings takes the call.

If I make the fax (printer) answer before the answering machine and it's not a fax, the call doesn't get passed back to the phone system.

If I let the answering machine answer before the fax, it doesn't pass control back to the fax machine if it is an incoming fax.

Sheff

Posted by on

  • sheff962 Dec 28, 2008

    I tried setting it to Tel Priority mode as described on page 46 of the quick start guide (as seen on your link) but when we don't answer the phone it doesn't take a message.



    It could be the fact that it's not an actual answering machine. It's Bell's "call answer" service that takes a message after 5 rings.



    Might have something to do with the fact that the printer/fax answers the phone to see if it's a fax or not and at that point, Bell assumes the phone was picked up and washes it's hands of the call.



    Sheff

  • sheff962 Dec 28, 2008

    FY ... for whom it may concern ...



    I went to visit my client today and we set up a real answering machine, as opposed to Bell Call Answer.



    Problem solved.



    So our suspicions appear to be correct. Once the fax/printer grabbed the call to determine it's origin, Bell assumes the phone has been picked up and the call cannot be returned to Bell Call Answer to take a message.



    Sheff

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  • Master
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I haven't checked the manual specifically but if you are "manual-less" here's a link

Posted on Dec 27, 2008

  • Jay Glendenning
    Jay Glendenning Dec 28, 2008

    I would agree to that. Bell's "answering" or your "answering" are two seperate things and as you said .. Irregardless of what answers at your end .. Bell only provides the means of communication at that point .. nothing more

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