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The issue you are experiencing with your Illy Francis Francis X9 may be due to a malfunctioning seal or gasket.
The coffee pod holder and brew head are sealed together with a rubber gasket, which creates a tight seal to prevent leaks. If the gasket is damaged or worn, it may not create a proper seal, causing water to leak out of the machine.
I believe to troubleshoot this issue, you can try removing the coffee pod holder and inspecting the gasket for any damage or wear. If you find any issues with the gasket, you can replace it with a new one to ensure a proper seal. You can purchase replacement gaskets from Illy or from a third-party supplier.
Another possible cause of the issue could be a clogged or dirty brew head. Over time, the brew head can become clogged with coffee grounds or other debris, which can cause water to leak around the edges. To clean the brew head, you can remove it from the machine and soak it in a solution of hot water and white vinegar to remove any buildup or debris.
It's also possible that the issue is related to the machine's pump or water flow system. If the pump is not working properly, it may not be able to generate enough pressure to push water through the coffee pod. In this case, you may need to have the machine serviced by a qualified technician to diagnose and repair the issue.
Almost certainty seals in the brew head although it depends if the leak is water of coffee. These machines are designed to fail and need servicing about every 6 months!
VPS are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on. Brewer will pre-heat the water (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* You can test the VPR by following the Pre-fill instructions I've listed earlier. If the brewer heats up and does not continuously boil (shorted condition) then try a brew. If it works then your okay. Otherwise the unit will need service for a blown high limit or bad heater element.
* Call your coffee vendor anyway. Many coffee vendors will service your brewer of even replace it as long as you buy coffee from them. Ask around.
Check to make sure the rubber gasket is still on the water output in the brew head. It goes around the water output needle in the top of the brew head. Without that gasket, there is no seal on the top of the k-cup and water can leak. Run it with no K-cup in it and see of water does not leak this way. If it doesn't leak then it points to a missing seal. Hope this works for you.
Brew basket blocked or seal above brew basket hard or faulty or it could even be an internal leak exiting around the brew basket once it comes under pressure.
Remove and clean the Brew Head, with the V700 the way to remove would be to open the lid with the handle, place your fingers around the Brew Head, there are tabs to each side, press tabs and pull down and toward you. Wash this out thoroughly in your kitchen sink. Now before replacing the Brew Head, with the handled lid up, turn the back of the brewer so that it is facing you...Look straight down into the top of the brewer, you will see the needles, use an old toothbrush to clean them. Replace the Brew Head and descale the brewer with White Vinegar (do NOT dilute with water) or Keurig descale solution (purchased only through their website). The video to watch the descale instructions is: www.keurig.com/customerservice
Any leaks aroung the portafilter is usually the brew head gasket. You just need to replace the gasket. The gaskets only last about 1 year so if yours is older that that, it needs to be replaced.
Does it leak around the pod holder, or after the holder is removed? It it is around then you need to replace the head gasket. If it is after then the solenoid or the valve seat is damaged.
Hi Your brew head gasket is leaking and needs to be replaced. remove everything and turn the machine on its top. Look ate the brew head inside there is a black gasket and it should be clean and flat. If its cut or curled it needs to be replaced. Not cleaning the brew head will cause this gasket to be cut and after a while it will curl and not seal.
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