Question about Tomtom One XL GPS Receiver

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TomTom gives incorrect location

I got a Tomtom ONE XL for US and Canada. I turned it on, and it tells me I am in Guam. I am in Indiana. It will not change even after resetting, synching with the computer, and many switch off/ons. What is wrong with it and how do I fix it?

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Two things may have occurred one the north american map has been deleted or guam has been set as the active map if you go into the settings you can change active map back to North america

Posted on Dec 28, 2008

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Hi
You are on the wrong default map, This can be fix in your settings.
Mine did the same thing.
I deleted the Guam map out with the TomTom home program.
Here is the link for the latest one. The one that came with mine
had to be un-installed minutes after I installed it and it checks
for updates.

http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?p_faqid=5122&p_created=1150044449&p_sid=saWBCsmj&prod_lvl1=&prod_lvl2=&cat_lvl1=&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTkzLDE5MyZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9VE9NVE9NIEhPTUUgRE9XTkxPQUQ*&p_li=&p_topview=1#

Posted on Dec 28, 2008

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My tom tom one xl seems to have gone back to set up mode so i go through the options but when i get to the option for choosing a voice it freezes and then returns to the begining of set up again i have...


One of the voices you added from the computer is corrupt. Plug the tomtom back in to the computer and remove the customer voices one by one till you find the one that is corrupt. If you can't do this using the tomtom app, reply and I will find out where the files are and tell you which ones to delete from the momory.

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Tom Tom only has Guam map since update


That is really strange!
I can only suggest that you verify what MAPs are physically on your TomTom device by connecting it to a PC/LAPTOP and use Windows Explorer to look at your GPS drive folders: should see a folder for each 'country' (like GUAM).
The normal way to check which maps are registred and loaded on your device is to use TomTom Home -> Update maps function: it will show you the status or whereabout of any Maps that you have loaded or backup and which one can be purchased.
Hope it helps: let me know how you go.
ps.i f you wisely backup your device on a regular basis (via TomTom Home or direct copy to your PC/LAPTOP), you could always RESTORE FROM BACKUP and start again.

Jan 07, 2010 | Tomtom ONE v3 Car GPS Receiver

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I cannot download the USA and Canada on my Tomtom any more


Connect the device to a pc via a usb cable. It will appear as an additional external drive. Navigate the drive and you will fin a folder called Guam.

Copy it to the PC.
There will be another one called USA_and_Canada. check if it has any contents.

The Tom Tom website can tell you how to install the map again if it is not there

May 28, 2009 | Tomtom ONE GPS Receiver

1 Answer

Location setting


OK zuz 2 options.
One. Move to Guam.
No didnt think that would be helpful.
So option two.
Uninstall TomTom Home.
Click below.
http://www.tomtom.com/plus/service.php?ID=17
Re-install your version of Home.
CHOOSE USA ;-)
Hope this is useful.
PS
If you move to Guam send some fotos LOL

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if you are using tomtom one you can change your home location from the advanced planning feature..let me know if you managed to change it....:)>-

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Reset home address from guam to united states


Click preferences, manage maps, then switch maps. Switch is to USA/Canada and you'll be all set!

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Setting country on tomtom one


This TomTom comes loaded with 2 maps....Guam and the US with Canada. I too got stuck in Guam and it is not obvious how to get out of it. But here it is.
Go to Main Menu, then Change Preferences
Hit forward arrow twice
Go to Manage Maps
Hit forward arrow once and choose Switch Map
It should show you Guam and the US and Canada
Tap US and Canada and it should take you out of Guam!!
Mine did and I am now going to delete the Guam map.

Dec 28, 2007 | Tomtom ONE GPS Receiver

2 Answers

Tomtom one


Okay, I fixed it and came back to tell the story in case some poor soul finds their way here with the same problem. Some of these tomtoms come with guam as well as us and canada. we didn't fat finger it; for some reason tomtom home stored us and canada on the hard drive (g) and took it off the device when it did its first update.

First, plug your tomtom into the computer and go to "remove items" and remove guam. it will give you the option to store it on the g drive which i did, (in case I should take a notion to go there soon.) this provides more space on your device.

Now go to "add maps, traffic, etc," in tomtom home and scroll the arrow to page forward until you see "items on my computer." click this and then click maps. hopefully us/canada is there, thats where tomtom home had put mine. click "add" for that item and it should upload to your device. this takes a long time. there may be an application that tomtom still wants to update to your device. do this before turning the tomtom off from the computer, i couldn't see that us/canada was there until I did this, and then I had to turn the tom tom off, and bring it back into tomtom home two times before I could see it had the map and was working again.

your compass will also be messed up after you have done any updates at all to your tomtom. this is tom toms new application, there is nothing we can do about it until they fix it someday. the tomtom still works right, you just don't have the cool compass options you had with the original. if you did a back up before you initial update you can go back to the older application if you want.

hope this helps people, as you can see above i was very frustrated because the nice people who really did try to help in this and other discussions had not experienced the problem and did not know the answer. maybe tomtom udates does different things at different times, but this is what it did to mine.

Nov 25, 2007 | Tomtom ONE GPS Receiver

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