Question about Certance Travan 40 GB (stt3401a-sst) Travan Tape Drive

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40 GB Data backup cartridge keeps ejecting

My Certance STT3401A Tape Drive errored out last night with a 'cyclic redundancy error, saying I had either a bad tape or a bad drive'. It has done this before and replacing that particular tape has always solved the problem. Now however, the drive will not accept a different tape. After a minute or two it ejects any tape I put in. I use Veritas BackupExec software with it and already 'Stopped' then 'Restarted' the service to see if that would make a difference. Thanks! Dexter

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Re: 40 GB Data backup cartridge keeps ejecting

Been a long time since using one of these, but you more than likely need a head cleaner and solution. They are mentioned on this site if you read down

Posted on Apr 23, 2007

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Re: 40 GB Data backup cartridge keeps ejecting

When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

Posted on Apr 23, 2007

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We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.

First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.

Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.

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You will have to load a driver for the Travan drive, if windows server 2000 sees the tap drive you could use NTbackup.exe to configure a back-up here is a link to read more about it.

Good Luck

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I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.

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Hi. This is from Dells site regarding automatic ejection of tape once inserted:

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Perhaps your cartridge is improperly formatted or is of the incorrect type?

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