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The first step is to make sure you have good batteries in the remote. The ones included tends to be cheap and you have no idea how old they are. Here is the manual, page 12 explains how to use the remote and the next few pages cover the initial setup and scanning of channels. http://www.mytoshiba.com.au/file/download/resource/file/23089/39al900a%20owner's%20manual.pdf
If the remote is still not working, get a universal remote to replace it. This link gets you the codes to program the universal to work with your TV. http://codesforuniversalremotes.com/universal-remote-control-codes-toshiba-tvs/
You can buy a universal remote, any best buy will carry one, I have even found cheap ones at dollar tree or dollarama. They come with a manual with the codes for the make of your TV just follow the coding instructions until you find the one that will operate your TV.
What brand/model TV do you have? If the TV has several input options, make sure that the TV is set to the TV mode. (Use the Input or Source button on the remote, some TVs have this on the TV as well but not always)
Some can only do a channel scan with the original remote. My old Emerson CRT (~20 years old) launched a channel scan when I pressed the Add and Delete Channel buttons together on the remote. Fortunately even when most of the buttons failed on that remote, the channel scan still launched.
Other TVs from that time frame have an channel scan button in the control panel. Often these are hidden behind a panel to avoid accidental resets.
More modern TVs usually have the scan as part of the menu. Depending on the TV, press Menu on the remote (or if available on the TV (sometimes can be done by pressing Ch+/Ch- together)). Then look for a Setup option or a TV icon. If you have a Setup menu, you will then need to go to the TV submenu. Then find the option for setting the input signal (TV/cable) and then you should be able to launch a channel scan. (Usually the Ch+/Ch- (up/down) and Vol+/Vol- (left/right) buttons will navigate through the menus.)
Unfortunately, without the make and model, I can't give you any more help. Please write back with your brand of TV and I'll check if I have the manual in my stack.
Cindy Wells (low end universal remotes do not always include the menu or source button. If your TV doesn't have them, you may need a different remote. The ones that can be programmed via a USB connection are the easiest to set up.)
You would need to look up how to program that remote to your specific tv. I would look up the owners manual if you dont have it for the remote...and follow the instructions for it. However, you will have to directly use the tv to program it to the cable. The universal remote will only change the channels and volume for you. Use your menu button to bring it up, make sure its set to cable and not antenna, and use your channel + and - to navigate through the menu and vol + to select your option
Usually if you go into the setup menu, there is an option to allow you to either "scan" for a channel, or "input" a channel. In this case, select "input" and see if the TV will allow you to press the up and down channel buttons and go to a specific channel. If so, when you get to channel 4, press the "add this channel" option (or whatever the menu option says) and you should then be able to go to channel 4 using the buttons on the front without skipping over it.
I own a One-for-All universal remote, and my booklet says the setup code for a Durabrand TV (without a built-in DVD or VCR) is one of the following numbers: 0171, 0178, 0180, 0463, 1034. I can not guarantee that these numbers will work with your remote, but it is worth a try.
I dont know if you tv has this sertting but click menu usally 4 times and it will bring u to a page wich might say channel or something else and u can chane the channel by using the volume buttoms this worked for me and i can put it onto av1 av2 av3 and av4