Question about Pantech Matrix Cell Phone

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My pantech matrix screen does not want to switch when i try to use the texting part. what can i do to fix it. i have taken the battery out and reset it

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  • greendizzle7 Dec 27, 2008

    me too

  • Anonymous Dec 28, 2008

    me three!

  • Anonymous Jan 15, 2009

    my pantech matrix stopped working on my full keyboard screen yet the number pad still works. how can you fix this?

  • sportluvr101 Jan 15, 2009

    my pantech matrix full keyboard screen has stopped working. my number pad still works fine but it will not switch screens, and before the texting pad stopped working, it would switch back and forth between screens randomly.

  • Anonymous Jan 28, 2009

    my qwerty keyboard completely shut off and the buttons wont work or light up. the rest of the phone is still working fine but i can't use my keyboard anymore

  • Anonymous Apr 27, 2009

    my phone shut off twic within 3 days and then did not do it for another 3 months and then this morning on the bus it shut off! Twice! only when i had the qwerty keypad open.

    im so disapointed in pantech,
    i spent 350.00 on a phone that does not work that well.
    If i wanted a crappy phone I would have gotten one out of a trash can... not paid 350.00 for it.

    I am very disapointed in Pantech,
    & mad at AT&T for lieing to me saying this was a good phone...

    yeah right

  • Anonymous May 05, 2009

    I have the same problem AT & T said i can pay$50 / i have insurance or it is under warranty if no damage to the phone their tech will decide. If damaged they will charge me $200 I bought the phone Dec 29th 2008 not even 5mos old. They will send me another refurbished phone through warranty. They also told me that this is not a problem in their system as an alert for this phone making it sound like I was the only one in the world.



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I recommand that your cell phone need to using the degauss equipment on LCD module. I think ,,, may be... due to the magnitized metal material in your cell phone, it was not working to switch the noraml view.

Posted on May 18, 2009

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Ok this happened to me too bc my friend was sliding it and being dump. The duo amd matrix have a really good spring when you slide the phone up, but they couldnt find a place for a second spring when you want the qwerty keyboard for the duo so they put a OK spring there for the matrix. It has nothing to do with the battery or settings. If you have insurance go to at&t and tell them the problem, but if you dont (CAUTION) you can try wiggling a knife in there. If you bought it in the last 30 days you can go and tell them and they will give you a new one.

Hope I helped

Posted on Dec 31, 2008


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1 Answer

Pantech matrix turns off when I push the period or backspace button when texting. I have reset phone by removing battery and sim card-did not fix. It is an intermittent problem

Try your reset button. It is around or under the battery. It is usually a small hole. You might need to use the end of a paper clip. If this fails, see your provider.

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try and reset your password using the security settings then go to factory settings, it may require a default code which is 12345 or 1234

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is your phone touch screen .then kindly go to screen calibration adjust your screen as it instruct

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Many users of the Pantech phones have been experiencing the same thing. There are a lot of default in this phone. I would suggest you to return it to Pantech and try to get a software upgrade (if there is!). Although, I would recommend you NOT to use it. Even if the Pantech exchange it for a new one, the same problem will happened in a day or two.

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It has happened to me many times(VERY frustrating) it apparently is a common problem that can't be fixed. The only thing I can recommend is when your typing a long text periodically save it to drafts so if it does happen you wont loose all of the message.

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Sounds like it's just bad luck. turn it off and take out the battery if that doesn't work get it replaced.

Aug 04, 2009 | Pantech Matrix Cell Phone

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Unfortunately this is just a common matrix problem there really isn't any fix. my guess is the phone just sort of gets over loaded and reboots itself.

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