Question about Brother IntelliFax-2820 Laser Fax

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Print is light

I just replaced the toner cartridge with the genuine brother cartrige and the print quality did not get any better what next?

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If you have replaced your toner and your print quality is still light, your next step is to replace your drum unit, if it has not been replaced lately. This particular drum unit has a life of roughly 12,000 pages.

Posted on Jan 03, 2009

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My fax machine rarely gets used --maybe 20 times in 3 years i have bought 3 new toner cartridges because they seem to dry out,, i have removed and shaken it to get SOME ink out. Is it the drum , am i...


That really sux. No way should these cartridges fail unless they are totally out of toner.

A drum should last 12,000 prints.

Are they refills or Genuine Brother cartridges?

I would email Brother Tech Support on this issue.

http://www.brother-usa.com/support/

Oct 12, 2009 | Brother IntelliFAX 2800 Laser Fax

6 Answers

Continue to get a message to change drum soon. Changed drum already. Print quality is still not good.


hi

This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

Oct 07, 2008 | Brother Fax Machines

Tip

Get the most from Brother Drums and Toner - Stop Early Failures


Brother laser printers, fax machines and multifunctions all use a toner reclaim system. That means the used or left over toner (along with paper dust and debri) is recycled into the new toner cartridge supply. There is no waste section for the leftover toner and debri. This design is efficient however their are some short falls that you need to address. The toner cartridge supply is slowly contaminated with debri and dust that will send the cartridge down prematurely if your not using a good quality paper.

In addition, Brother Drum Units (ie DR-400, DR-500, DR-510, etc...) are expensive and suffer from the same premature failure problems. There is a charging brush and transfer roller inside the front top inside of the drum that drags on the drum surface to charge and discharge it properly for toner transfer. If you use poor quality the built up paper dust and debri interferes with this system and ultimately prevents it from working prperly. Here's a photo of a newer drum that failed due to the use of poor paper. Note the paper dust embedded in the transfer roller (top), caught up in the charge brush (center) and actually laying on the drum (bottom).

3342cc3.jpg
Here's a closeup of the charge brush so you can see the problem better below.

2e1679c.jpg
Below is the damage that bad paper caused. This DR-520 drum pictured is rated for 25,000 pages but due to low quality paper lasted just over 7,000. This was caused by a "Store Brand" paper.
b11fcf3.jpg

Here below is a photo of the inside of a brother toner cartridge contaminated with paper dust and debri due to la ow quality super store brand paper. Note all the white paper dust in the toner.
b1b1994.jpg
To get the full yield from your Brother supplies, simply use GOOD QUALITY PAPER. STAY AWAY FROM STORE BRAND PAPERS as they go out on low price bid rather than to meet a tight quality standard. I would recommend a HP Brand paper as it's an "ALWAYS KNOWN GOOD" paper. The cheapest on the HP branded papers is HP Office and it works well.

Hope this has helped you understand the importance of using good quality paper in your brother machines. If you found this helpful, please rate it with a FIXYA as significant time and effort was used to help you.

Thanks and Happy Printing


on Aug 30, 2008 | Brother FAX-8360P Plain Paper Laser

2 Answers

Cleaning the Xerox Workcentre Pro 575


More than likely, you have a bad toner cartridge.

Nov 12, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Poor quality of copies


If it is a real genuine Brother toner. Not a reman. You may also need to change the drum. If you have a user manual, it will show you where the drum life setting is in the menu structure. Make sure the little glass window inside on the right is clean so it can read the toner level. Make sure the toner save feature is turned off.

Aug 14, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Intellifax 4100 grinding noice


Probably caused by the toner cart. Only use genuine new Brother brand supplies. Remans fail quite often with Brother machines.
Possibly bad gears on fuser drive. But with the poor print quality, I suspect it is the toner.

May 02, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Poor quality fax to fax, copy great, computor fax great.


beware of generic toner!
you may need to change out your drum unit
the drum unit may have been contaminated by the staples toner.
also clean laser window under drum cartridge.

Mar 17, 2008 | Brother IntelliFAX 2800 Laser Fax

2 Answers

Double print or a shadow print


Unfortunately your drum unit is shot. The mechanism that cleans excess toner from the drum surface is worn out or has developed a problem. The materials needed to repair are generally not available. If this is happening then the surface of the drum is probably near the end of its usable life anyway. Save yourself a lot of grief and aggravation. Bite the bullet and buy a new drum unit. Office Depot, Staples, etc. usually offer them at about $105.

May 02, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Incoming fax quality


Are you using genuine Brother supplies? Generic supplies are the main reason for print quality issues. Have you ever changed thr drum unit ? Expensive! You can buy a new machine and get a new drum and toner for a little bit more.

Oct 22, 2006 | Brother IntelliFAX 2800 Laser Fax

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